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Forecasting Manager, Contact Center Workforce Management – Remote – CVS Health
Posted On: 05-22-2023 Position Title: Forecasting Manager, Contact Center Workforce Management Job Location: Remote Apply Online: https://jobs.cvshealth.com/job/18183421/forecasting-manager-contact-center-workforce-management/ This position is responsible for leading the forecasting efforts within our multi-channel (inbound, outbound, digital, etc.) Retail Customer Care organization. This Manager will use NICE/IEX WFM software, Machine Learning Models, Microsoft Azure, Snowflake, and multiple programming languages (SQL, Python, R, etc.). This person will be charged with developing, fine tuning, and maintaining advanced projection models that drive positive […]
Operations Assistant – Remote – Vibrant Emotional Health
Posted On: 4-3-2023 Position Title: Operations Assistant Job Location: Remote Apply Online: https://www.vibrant.org/get-involved/work-for-us/operations_assistant Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position […]
Workforce Planner – Miami, FL – Carnival Cruise Line
Posted On: 4-3-2023 Position Title: Workforce Planner Job Location: Hybrid in Miami, FL Apply Online: https://jobs.carnival.com/job/miami/shipboard-workforce-planner-hybrid/8858/41795980464 Job ID 5376 Location Shoreside role in Miami, Florida (Reports to office 1x a week) We are seeking a Shipboard Workforce Planner to align the business plans with the workforce onboard. Create and analyze forecasts and other key performance indicators. Plan for shipboard staffing requirements based on historical trends, drivers, shrinkages, events, etc. The planner handles all inquiries in a timely […]
Manager, Workforce Management – Remote – Humana
Posted On: 3-14-2023 Position Title: Manager, Workforce Management Job Location: Remote Supporting Eastern Time Zone Company: Humana Apply Online: https://careers.humana.com/job/17940804/manager-workforce-management-remote/ Description The Manager, Workforce Management applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Manager, Workforce Management works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex […]
Resource Planning Senior Analyst – Remote – Cigna Group
Posted On: 03-13-2023 Position Title: Resource Planning Senior Analyst Job Location: Remote – Work At Home Contact: Duane Elders Duane.Elders@cigna.com Job Description Summary: Monitors inbound call traffic and ensures efficient distribution based on staff availability. Utilizes call volume reports and coordinates and completes Real Time capacity planning within the contact/call center. Analyzes call center trends, including call volume, call patterns, staff productivity and resource allocation. Identifies areas for improvements to workforce productivity and modifications to programs […]
Workforce Management Analyst – Chicago, IL – Northwestern Medicine
Posted On: 03-06-2023 Position Title: Workforce Management Analyst Job Location: Chicago, IL Company Name: Northwestern Medicine Apply Online: Workforce Management Analyst, Full Time, Days at Northwestern Medicine At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better healthcare, […]
Sr. Workforce Management Manager – Remote – Flagstar Bank
Posted On: 02-20-2023 Position Title: Sr. Workforce Management Manager Job Location: Work from home United States – Headquarters-Troy, MI Apply Online: https://flagstar.wd5.myworkdayjobs.com/en-US/flagstar/details/Sr-Workforce-Management-Manager_12557-1?q=workforce+management Job Summary The Sr. Workforce Management Manager will lead efforts to optimize resource allocation for the contact center and is responsible for the strategy and execution of all Workforce Management operations, including contact center forecasting, scheduling, real time coordination oversight, and reporting. The Sr. Workforce Management Manager will focus on achieving and maintaining […]
Process Expert ll – Denver, CO – Elevance Health
Posted On: 02-14-2023 Position Title: Process Expert ll Job Location: Denver CO or within 50 miles of an Elevance Health PulsePoint location Apply Online: https://elevancehealth.wd1.myworkdayjobs.com/ANT/job/Colorado/Process-Expert-ll_JR48378 Job Description: Supports a single operations department by participating in project and process work. How you will make an impact: Research operations workflow problems and system irregularities. Develop tests, presents process improvement solutions for new systems, new accounts and other operational improvements. Develop and lead project plans and communicates […]
Workforce Management Analyst – Intermediate or Senior – Jacksonville, FL – Citizens Property Insurance
Posted On: 2-08-2023 Position Title: Workforce Management Analyst – Intermediate or Senior Job Location: Jacksonville, FL Apply Online: https://citizensfla.taleo.net/careersection/ex/jobdetail.ftl?job=2200008V&tz=GMT-05%3A00&tzname=America%2FNew_York Workforce Management Analyst – Intermediate or Senior Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company […]
Supervisor – WFM, Analytics Technology, Customer Care Center – Phoenix, AZ – UNS Energy Coporation
Posted On: 2-08-2023 Position Title: Supervisor – WFM, Analytics Technology, Customer Care Center Job Location: Tucson, AZ Contact Information: Lauren Kosinski, lkosinski@tep.com Description: Supervisor – WFM, Analytics Technology, Customer Care Center We are currently seeking a talented individual for the position of Workforce Management Analytics &Technology Supervisor in our Customer Care Center department. The successful candidate will perform and be responsible for department reporting, research, analysis, support and evaluation activities related to business processes, financial analysis and […]