Job Board2023-10-24T13:59:29-04:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Management Analyst – Chicago, IL – Northwestern Medicine

Posted On: 03-06-2023 Position Title: Workforce Management Analyst Job Location: Chicago, IL Company Name: Northwestern Medicine Apply Online: Workforce Management Analyst, Full Time, Days at Northwestern Medicine   At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better healthcare, […]

Sr. Workforce Management Manager – Remote – Flagstar Bank

Posted On: 02-20-2023 Position Title: Sr. Workforce Management Manager Job Location: Work from home United States – Headquarters-Troy, MI Apply Online: Job Summary The Sr. Workforce Management Manager will lead efforts to optimize resource allocation for the contact center and is responsible for the strategy and execution of all Workforce Management operations, including contact center forecasting, scheduling, real time coordination oversight, and reporting.  The Sr. Workforce Management Manager will focus on achieving and maintaining […]

Process Expert ll – Denver, CO – Elevance Health

Posted On: 02-14-2023 Position Title: Process Expert ll Job Location: Denver CO or within 50 miles of an Elevance Health PulsePoint location Apply Online: Job Description: Supports a single operations department by participating in project and process work.   How you will make an impact: Research operations workflow problems and system irregularities. Develop tests, presents process improvement solutions for new systems, new accounts and other operational improvements. Develop and lead project plans and communicates […]

Workforce Management Analyst – Intermediate or Senior – Jacksonville, FL – Citizens Property Insurance

Posted On: 2-08-2023 Position Title: Workforce Management Analyst – Intermediate or Senior Job Location: Jacksonville, FL Apply Online: Workforce Management Analyst – Intermediate or Senior Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company […]

Supervisor – WFM, Analytics Technology, Customer Care Center – Phoenix, AZ – UNS Energy Coporation

Posted On: 2-08-2023 Position Title: Supervisor – WFM, Analytics Technology, Customer Care Center Job Location: Tucson, AZ Contact Information: Lauren Kosinski, Description: Supervisor – WFM, Analytics Technology, Customer Care Center We are currently seeking a talented individual for the position of Workforce Management Analytics &Technology Supervisor in our Customer Care Center department. The successful candidate will perform and be responsible for department reporting, research, analysis, support and evaluation activities related to business processes, financial analysis and […]

Sr Workforce Mgmt Professional – Indianapolis, IN – Humana

Posted On: 2-01-2023 Position Title: Sr Workforce Mgmt Professional Job Location: Indianapolis, IN Apply Online: DescriptionThe Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an […]

Workforce Mgmt Specialist-Contact Ctr- Remote/Kentucky – CommonSpirit

Posted On: 1-30-2023 Position Title: Workforce Mgmt Specialist Job Location: Lexington, KY – Remote Contact: Apply Online: Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition […]

Workforce Analyst – Remote – Holman

Posted On: 01-30-2023 Position Title: Workforce Analyst Job Location: Remote (NJ) Apply Online:—Call-Center-Operations_R0041010?shared_id=5e9fa8a2-6061-44c6-b22c-e5e2159f0ec8 Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive […]

Workforce Analytics Analyst – Multiple Locations – Cox Communications

Posted On: 01-04-2023 Position Title: Workforce Analytics Analyst Job Location: Atlanta, GA, Phoenix, AZ, Wichita, KS, Hampton Roads, VA, Baton Rouge, LA, Omaha, NE, Oklahoma City, OK, Las Vegas, NV Contact Information: Lara Boldin Company Name: Cox Communications Role Summary Create accurate contact center forecasts (30-minute interval to monthly) Maintain Workforce Management system (Aspect eWFM) with accurate call history and arrival patterns Maintain external models with updated call volume, Average Handle Time, Shrinkage and […]

Quality Assurance Group Lead – St. Louis, MO – CashApp

Posted On: 12-15-2022 Position Title: Quality Assurance Group Lead Job Location: St. Louis, MO Apply Online:   Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to […]

Go to Top