2019 Tip of the Week Archive2019-01-14T12:50:07+00:00

Leveraging WFM data to drive continuous improvement.

January 7 – The purpose of Workforce Management is to “get the right people, in the right places, at the right time, doing the right things.” Essentially, this function is responsible for the forecasting, scheduling, reporting and operations of the department. What many throughout the rest of business may fail to realize is how much […]