Posted On: 3-12-2015
Position Title: Manager, Customer Care Operations & Workforce Management
Job Location: Grand Rapids, MI
Company Name: Priority Health
Contact Information: https://careers.spectrumhealth.org/app/SHMobileTalentAcquisition/jobs/description/5475
Position Summary
Qualifications
Basic Qualifications:
Bachelor’s Degree
Five years of customer service operations/workforce planning experience
Three years of experience in a management level position
Five years of experience in a large call center operation with hands-on experience of call center knowledge
Preferred Qualifications:
Master’s Degree
Experience with Cisco ACD and skills based routing
Experience implementing as workforce management or CRM tool
– See more at: https://careers.spectrumhealth.org/app/SHMobileTalentAcquisition/jobs/description/5475#sthash.tOSxO314.dpuf