Posted On: 09-18-2015
Position Title: Manager, Training Call Center Operations, Support
Job Location: Fontana, CA
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I believe in the work we do

At Kaiser Permanente, we focus on improving both the quality of care we provide to our patients and the work environment we create for our employees. As a Kaiser Permanente professional, you become a part of a skilled, collaborative team supported by state-of-the-art facilities and equipment, excellent systems, supportive leaders, and accessible continuing education programs. Come impact your future, and the future of care. Join us in Southern California for the following full-time opportunities.

Manager, Training Call Center Operations. Support – Fontana, Job #383500

Qualified candidates will have a bachelor’s degree in business administration, health care administration, finance, statistics, mathematics, or related field, OR four years of experience in a directly related field. A high school diploma or General Education Development (GED) is required. Requires at least six years of related technical leadership experience and six years of demonstrated competency in a call center leadership role managing at least one of the following areas (Workforce Management, Training, Quality Assurance, Call Center Technology Services or Operations) or comparable experience. At least six years of management experience in statistical analysis, finance, call center or business administration.

For immediate consideration, please send your resume to and visit for complete qualifications and job submission details, referencing the above job numbers.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.



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