Manager, Workforce Management – New Jersey/New York – Horizon Blue Cross Blue Shield of New Jersey

Posted On: 3-21-2022
Position Title: Manager, Workforce Management
Job Location: New Jersey / New York area
Company Name: Horizon Blue Cross Blue Shield of New Jersey
Contact Information:  Adam H. Servetah, CPA (He/Him/His)
Director Shared Services & Vendor Management
Horizon Blue Cross Blue Shield of NJ
Phone: 732.256.5385
Email: adam_servetah@horizonblue.com

Job Description Summary

This position will have direct accountability for the Service Enterprise workforce management to include call center, claims, correspondence, and other key areas for both Commercial and Government programs. Manager will ensure that we provide high levels of service by leading the long term and short term staffing models and monitoring daily activities. This position is the primary owner/liaison between call center operation and systems to ensure systems run effectively and that projects are implemented as expected. This position reports directly to the Senior Director of Shared Services.