NA Senior Forecasting Analyst – Salt Lake City, UT

 Requisition No.: 116779BRSubsidiary: eBay

Primary Job Responsibilities: Primary Job Responsibilities Forecasting:Analyzing and understanding call volume drivers and trends Developing and Implementing a closed loop to feed these learning’s back into both the business and the forecast Developing a short, mid and long-term forecast based on our service delivery strategy using statisical modeling Creating Region, Channel and Staff Group level forecast at weekly/daily level based on strong analytics Proactively determining risk and opportunities through scenario analysis Supporting Planning Analyst with clear, concise review of volume drivers Providing variance analysis of volume forecast vs. prior Outsource Lock, Financial Forecast, Budget and Various Scenarios Process Management & Improvement:Implementing continuous improvements in the forecasting including opportunities to streamline and automate.Developing Forecast Accuracy measurement methodology Implementing Forecast Accuracy measurement reporting and communication strategy Providing Special Analysis:Analysis of special cause drivers including billing, BSTD, bugs, etc.Executive Summaries of volume risks and opportunities Addition Ad Hoc Analysis as needed

Job Requirements:

Primary Job Responsibilities

• Forecasting:
  • Analyzing and understanding call volume drivers and trends
  • Developing and Implementing a closed loop to feed these learning’s back into both the business and the forecast
  • Developing a short, mid and long-term forecast based on our service delivery strategy using statisical modeling
  • Creating Region, Channel and Staff Group level forecast at weekly/daily level based on strong analytics
  • Proactively determining risk and opportunities through scenario analysis
  • Supporting Planning Analyst with clear, concise review of volume drivers
  • Providing variance analysis of volume forecast vs. prior Outsource Lock, Financial Forecast, Budget and Various Scenarios
• Process Management & Improvement:
  • Implementing continuous improvements in the forecasting including opportunities to streamline and automate.
  • Developing Forecast Accuracy measurement methodology
  • Implementing Forecast Accuracy measurement reporting and communication strategy
  • Providing
• Special Analysis:
  • Analysis of special cause drivers including billing, BSTD, bugs, etc.
  • Executive Summaries of volume risks and opportunities
  • Addition Ad Hoc Analysis as needed

Job Requirements

• Demonstated forecasting experience using statiscial modeling
• Demonstated SQL experience
• Bachelor’s degree
• Minimum of 4 years of experience

*Basic Qualifications

Basic Qualifications

• Must have 4 years experience in a workforce management position
• Demonstated forecasting experience using statiscial modeling
• Demonstated SQL experience
• Bachelor’s degree
• Must have: Forecasting, Statistical Modeling, Excel, SQL, Powerpoint, business presentations

Education

Bachelors Degree or Equivalent

Last Updated: 07/22/2015