| January 24, 2023 |
Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center
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| June 27, 2022 |
TrustRadius Recognizes Playvox with Two Top Rated Awards
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| June 24, 2022 |
New WFM eBook from Playvox: Workforce Management: Essentials for the Modern Contact Center |
| June 19, 2022 |
Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots |
| May 26, 2022 |
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| April 26, 2022 |
Customers Give Verint a Top Score in Overall Vendor Satisfaction for Workforce Management for Fourth Consecutive Year |
| April 4, 2022 |
Playvox Unveils Dynamic Capacity Planner at SWPP Annual Conference |
| April 4, 2022 |
SWPP Announces Jessie Cessna As Winner of the 2022 Workforce Management Professional of the Year Award
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| March 28, 2022 |
SWPP Announces Finalists for 2022 Workforce Management Professional of the Year Award
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| October 14, 2021 |
Sharpen #1 on Indiana Business Journal’s List of Fastest-Growing Private Companies
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| October 7, 2021 |
Sharpen Launches OmniOut
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| October 4, 2021 |
Sharpen Announces Partnership With Intelisys to Expand Reach in Marketplace
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| September 28, 2021 |
Sharpen’s COO Pam Hynes Named Female Executive of the Year
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| August 17, 2021 |
Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement
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| August 2, 2021 |
ActiveOps changes the game for enterprise EPM solutions, putting the productivity in Employee Productivity Monitoring
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| June 9, 2021 |
Why Salesforce Is Entering the Workforce Management Market
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| June 9, 2021 |
Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Adapt to an All-Digital, Work from Anywhere World
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| June 9, 2021 |
How Salesforce Customer Service Leaders Use the New Workforce Engagement Product
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| June 9, 2021 |
Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere
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| June 7, 2021 |
ActiveOps Announces “The Future Fit Hybrid Workforce” Roadshow – Business Leaders to Collaborate the Future of Work
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| June 2, 2021 |
Sharpen Secures $14 Million in Funding Led by Bridge Bank and Multiplier Capital
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| May 10, 2021 |
Aspect Software Announces Merger with Noble Systems
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| April 20, 2021 |
Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution
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| April 14, 2021 |
SWPP Announces Anton Nithianandarajah As Winner of the 2021 Workforce Management Professional of the Year Award
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| April 1, 2021 |
SWPP Announces Finalists for 2021 Workforce Management Professional of the Year Award
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| March 18, 2021 |
Sharpen Names Traci Shaw CFO and Adam Settle CXO
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| July 27, 2020 |
SWPP Announces Finalists for the 2020 Workforce Management Professional of the Year Award
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| July 21, 2020 |
Sharpen Sales Grow More Than 200% in 1H 2020
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| May 4, 2020 |
Sharpen’s Clients Report Improved CSAT Scores, Reduced Call Times and In One Case, Projected Savings of More than $760,000 Annually, Working From Home
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| November 15, 2019 |
WFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact Center Solutions and Services |
| May 11, 2019 |
Richard Spearrin Announced as 2019 SWPP Lifetime Achievement Award Recipient |
| April 23, 2019 |
SWPP Announces Scott Boyd As 2019 Workforce Management Professional of the Year |
| April 19, 2019 |
SWPP Announces Finalists for 2019 Workforce Management Professional of the Year Award |
| October 29, 2018 |
Monet Software Launches its Fresh New Website to Simplify and Enhance User Experience |
| October 22, 2018 |
Teleopti Invited onto Cisco SolutionsPlus Program |
| October 16, 2018 |
Changing the Game (Yet Again)!
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| August 27, 2018 |
Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect
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| July 10, 2018 |
Maggie Klenke Named As The First Recipient of the SWPP Lifetime Achievement Award |
| July 10, 2018 |
SWPP Announces John Campbell as 2018 Workforce Management Professional of the Year |
| May 28, 2018 |
SWPP Announces Finalists for 2018 Workforce Management Professional of the Year Award |
| March 15, 2018 |
Verint Launches New Intelligent Customer Self-Service Capabilities |
| February 26, 2018 |
Verint Introduces New Line of Solutions for Growing SMB Market |
| February 26, 2018 |
Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities |
| November 20, 2017 |
Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce |
| October 26, 2017 |
Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement |
| October 17, 2017 |
Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization |
| September 5, 2017 |
Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App
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| August 1, 2017 |
WFMSG Joins ShoreTel’s TechConnect Marketplace
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| June 13, 2017 |
WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation® for Contact Centers, Announced That It Has Been Awarded a 4th Patent
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| June 12, 2017 |
Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers |
| March 28, 2017 |
Pipkins, Inc. plans for new jobs in Missouri |
| March 11, 2017 |
Disaster Recovery Procedures Enacted by Winter Storm Stella as Reported by Pipkins |
| March 13, 2017 |
SWPP Announces Finalists for 2017 Workforce Management Professional of the Year Award |
| February 27, 2017 |
Concentrix to Expand Deployment of WorkFlex Products
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| January 10, 2017 |
CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions |
| January 4, 2017 |
Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile |
| October 20, 2016 |
QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience |
| October 18, 2016 |
WorkFlex Solutions and Verint Announce Technology Relationship
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| September 27, 2016 |
WorkFlex Announces Availability of Intelligent Employee Empowerment Solution Suite on Genesys AppFoundry
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| September 24, 2016 |
WFMSG Announces Partnership Integrating the Community™ Workforce Management Solution with the OnviSource Suite of Workforce Optimization Solutions |
| September 12, 2016 |
ABN AMRO Heightens Customer Service and Employee Engagement with Verint Solutions |
| August 12, 2016 |
WorkFlex Solutions Announces Patent Award for Automated, Intelligent Work-Type Self-Scheduling
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| June 24, 2016 |
Pipkins Is Migrating Its Ticketing System to Autotask |
| April 12, 2016 |
Tony Graczyk Named 2016 Workforce Management Professional of the Year |
| April 4, 2016 |
WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling
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| March 30, 2016 |
SWPP Announces Finalists for 2016 Workforce Management Professional of the Year Award |
| March 10, 2016 |
WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling
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| March 5, 2016 |
SWPP Announces 2016 Workforce Management Seminar Series |
| February 17, 2016 |
Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization |
| December 10, 2015 |
TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service |
| November 18, 2015 |
WorkFlex Intelligent Empowerment Suite for Contact Centers to Be Deployed by Concentrix |
August 27,2015
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Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers |
August 17, 2015
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Verint Extends Customer Engagement Optimization Vision, Adding Innovative Community Software |
May 4, 2015
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U.S.-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions |
April 15, 2015
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Genesys Announces Next Generation Customer Experience Platform Ushering in a New Era for Customer Engagement |
March 25, 2015
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Verint Extends Customer Engagement Optimization Vision with Latest Advancements |
March 18, 2015
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Denise Kapalko Named 2015 Workforce Management Professional of the Year Award
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February 27, 2015
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SWPP Announces Finalists for 2015 Workforce Management Professional of the Year Award
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February 19, 2015
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Verint Extends Customer Engagement Optimization Leadership with Latest Release of Enterprise Feedback Management |
February 16, 2015
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U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics |
January 26, 2015
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Verint Announces Availability of Work Allocation Manager |
January 20, 2015
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Verint Receives Industry Honors for Technology Excellence and Innovation in Customer Engagement Optimization and Fraud, Risk and Compliance |
January 15, 2015
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WorkFlex Solutions Partners with Firstsource Solutions |
July 30, 2014
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Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite |
July 30, 2014
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For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center
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June 12, 2014
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Education at Work to Deploy WorkFlex Intraday Automation Suite |
April 22, 2014
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Verint Impact 360 Speech Analytics Helps Shanghai Unicom
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April 16, 2014
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Kirwyn Adderley Named 2014 Workforce Management Professional of the Year Award
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April 11, 2014
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SWPP Announces Finalists for2014 Workforce Management Professional of the Year Award
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April 14, 2014
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Community Workforce Management to Showcase Mobile App at SWPP Annual Conference April 15-17, 2014
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March 31, 2014
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ContactCenterWorld.com, the Global Association for Contact Center Best Practices & Networking is pleased to announce its 15th Birthday! |
March 14, 2014
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WorkFlex Solutions Raises $3 Million – WorkFlex Software Makes Call Centers More Efficient by Managing Staffing Demands in Real Time
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January 29, 2014
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Verint Recognized for Technology Leadership, Innovation and Focus on Customer Engagement
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January 27, 2014
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Teleopti workforce management solution interoperable with ShoreTel |
January 16, 2014
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Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG
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January 15, 2014
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Full Program for ICMI Contact Center Expo & Conference (May 6-9, 2014) Announced
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January 13, 2014
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2014 ICMI RESEARCH RELEASED: Customer Experience Management in Action! Insight to Differentiate YOUR Company & Contact Center |
December 21, 2013
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Verint Solutions Support Insurers in Pursuit of Improved Member Experiences in Association with the Affordable Care Act |
December 19, 2013
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2013 ICMI RESEARCH RELEASED: The Multichannel Agent: A 2014 Contact Center Roadmap, Research Report and Best Practices Guide |
December 19, 2013
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2013 ICMI RESEARCH RELEASED: Actionable Data in Today’s Multichannel Contact Center Research Report and Best Practices Guide |
December 17, 2013
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Teleopti TEM strengthens its position in Russia and CIS |
October 30, 2013
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QATC Announces Publication of QATC Survey Report
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October 17, 2013
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WFMSG Debuts New Release of Workforce Management Software at Call Center Demo and Conference
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October 4, 2013
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Telenor Denmark invests in technology from Teleopti for both their contact center and retail stores |
October 1, 2013
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NIXXIS and Teleopti, partners in Workforce Management |
September 24, 2013
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Leading International Insurance Organization Furthers Investment in Verint Solutions with Implementation of Impact 360 for Back-Office Operations |
September 9, 2013
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Verint Partners with Badgeville to Power Customer-Centric WFO Gamification Solutions |
September 6, 2013
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David Påhlman new President of Teleopti North America |
September 3, 2013
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Teleopti Achieves a Microsoft Gold Application Development Competency |
September 2, 2013
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Verint Named Speech Analytics Winner in Speech Technology Magazine‘s 2013 Market Leader Awards |
August 29, 2013
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Community Workforce Management for Federal, State and Local Government Agencies |
August 26, 2013
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Cincom Executes Reseller Agreement with Workforce Management Software Group
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August 26, 2013
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Teleopti and Huawei receive order from Heilongjiang Telecom |
August 13, 2013
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Teleopti Expands into China’s E-Commerce Market with New Customer VIPShop |
| August 12, 2013 |
PlanMen, B.V. Announces New US Operations
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August 9. 2013
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Teleopti CCC is now rated “Avaya Compliant” |
| July 24, 2013 |
HP Autonomy Enhances Workforce Optimization Offering through Collaboration with Leading Workforce Management Provider |
| July 22, 2013 |
Teleopti’s workforce management solution now available in more than 30 languages |
| July 17, 2013 |
Verint Delivers Latest Business Impact Solution for High-Efficiency Performance Management |
| July 15, 2013 |
Huawei and Teleopti won order from Shandong Telecom |
| July 6, 2013 |
Teleopti Achieves 4 Star Service Desk Institute Certification |
| May 2, 2013 |
Community Workforce Management Now Integrated with Broadworks |
| April 9, 2013 |
Christina Bell of BCD Travel Named 2013 Workforce Management Professional of the Year Award |
| March 15, 2013 |
SWPP Announces Finalists for 2013 Workforce Management Professional of the Year Award |
| February 7, 2013 |
Pipkins Celebrates Thirty-Year Anniversary with Record-Breaking Sales |
| January 16, 2013 |
Workforce Management Software Group and Coordinated Systems Inc. Execute Partnership Agreement |
| September 24, 2012 |
Workforce Management Software Group to Preview Release 4.0 of Community workforce management at the Call Center Demo and Conference |
| August 24, 2012 |
Knowlagent’s Service Culture Drives Results for Local Non-Profit Organizations |
| July 30, 2012 |
Knowlagent’s RightTime Intraday Management Software Integrates with Workforce Management Software Group’s Community WFM Solution |
| May 11, 2012 |
Knowlagent survey finds workforce managers challenged by balancing service levels with off-phone activities |
| April 23, 2012 |
ShoreTel now integrated with Community Workforce Management Solution |
| April 9, 2012 |
SWPP Announces Winners in the 2011 Techniques and Turnarounds Contest |
| April 5, 2012 |
Robert Dobson Named 2012 Workforce Management Professional of the Year |
| March 5, 2012 |
2012 WFM Professional of the Year Finalists |
| January 30, 2012 |
Huawei and Teleopti Won China Mobile Southern Base Customer Service Operation Project |
| January 17, 2012 |
Pipkins Participates in 2012 Call Center Events |
