January 24, 2023

Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center

June 27, 2022

TrustRadius Recognizes Playvox with Two Top Rated Awards

June 24, 2022 New WFM eBook from Playvox: Workforce Management: Essentials for the Modern Contact Center
June 19, 2022 Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots
May 26, 2022
April 26, 2022 Customers Give Verint a Top Score in Overall Vendor Satisfaction for Workforce Management for Fourth Consecutive Year
April 4, 2022 Playvox Unveils Dynamic Capacity Planner at SWPP Annual Conference
April 4, 2022

SWPP Announces Jessie Cessna As Winner of the 2022 Workforce Management Professional of the Year Award

March 28, 2022

SWPP Announces Finalists for 2022 Workforce Management Professional of the Year Award

October 14, 2021

Sharpen #1 on Indiana Business Journal’s List of Fastest-Growing Private Companies

October 7, 2021

Sharpen Launches OmniOut

October 4, 2021

Sharpen Announces Partnership With Intelisys to Expand Reach in Marketplace

September 28, 2021

Sharpen’s COO Pam Hynes Named Female Executive of the Year

August 17, 2021

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement

August 2, 2021 ActiveOps changes the game for enterprise EPM solutions, putting the productivity in Employee Productivity Monitoring

June 9, 2021

Why Salesforce Is Entering the Workforce Management Market

June 9, 2021

Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Adapt to an All-Digital, Work from Anywhere World

June 9, 2021

How Salesforce Customer Service Leaders Use the New Workforce Engagement Product

June 9, 2021

Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere

June 7, 2021

ActiveOps Announces “The Future Fit Hybrid Workforce” Roadshow – Business Leaders to Collaborate the Future of Work

June 2, 2021

Sharpen Secures $14 Million in Funding Led by Bridge Bank and Multiplier Capital

May 10, 2021

Aspect Software Announces Merger with Noble Systems

April 20, 2021

Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution

April 14, 2021

SWPP Announces Anton Nithianandarajah As Winner of the 2021 Workforce Management Professional of the Year Award

April 1, 2021

SWPP Announces Finalists for 2021 Workforce Management Professional of the Year Award

March 18, 2021

Sharpen Names Traci Shaw CFO and Adam Settle CXO

July 27, 2020

SWPP Announces Finalists for the 2020 Workforce Management Professional of the Year Award

July 21, 2020

Sharpen Sales Grow More Than 200% in 1H 2020

May 4, 2020

Sharpen’s Clients Report Improved CSAT Scores, Reduced Call Times and In One Case, Projected Savings of More than $760,000 Annually, Working From Home

November 15, 2019 WFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact Center Solutions and Services
May 11, 2019 Richard Spearrin Announced as 2019 SWPP Lifetime Achievement Award Recipient
April 23, 2019 SWPP Announces Scott Boyd As 2019 Workforce Management Professional of the Year
April 19, 2019 SWPP Announces Finalists for 2019 Workforce Management Professional of the Year Award
October 29, 2018 Monet Software Launches its Fresh New Website to Simplify and Enhance User Experience
October 22, 2018 Teleopti Invited onto Cisco SolutionsPlus Program
October 16, 2018

Changing the Game (Yet Again)!

August 27, 2018

Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

July 10, 2018 Maggie Klenke Named As The First Recipient of the SWPP Lifetime Achievement Award
July 10, 2018 SWPP Announces John Campbell as 2018 Workforce Management Professional of the Year
May 28, 2018 SWPP Announces Finalists for 2018 Workforce Management Professional of the Year Award
March 15, 2018 Verint Launches New Intelligent Customer Self-Service Capabilities
February 26, 2018 Verint Introduces New Line of Solutions for Growing SMB Market 
February 26, 2018 Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities
November 20, 2017 Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce
October 26, 2017 Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
October 17, 2017 Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
September 5, 2017

Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App

August 1, 2017

WFMSG Joins ShoreTel’s TechConnect Marketplace

June 13, 2017

WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation® for Contact Centers, Announced That It Has Been Awarded a 4th Patent

June 12, 2017 Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers
March 28, 2017 Pipkins, Inc. plans for new jobs in Missouri
March 11, 2017 Disaster Recovery Procedures Enacted by Winter Storm Stella as Reported by Pipkins
March 13, 2017 SWPP Announces Finalists for 2017 Workforce Management Professional of the Year Award
February 27, 2017

Concentrix to Expand Deployment of WorkFlex Products

January 10, 2017 CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions
January 4, 2017 Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile
October 20, 2016 QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience
October 18, 2016

WorkFlex Solutions and Verint Announce Technology Relationship

September 27, 2016

WorkFlex Announces Availability of Intelligent Employee Empowerment Solution Suite on Genesys AppFoundry

September 24, 2016 WFMSG Announces Partnership Integrating the Community™ Workforce Management Solution with the OnviSource Suite of Workforce Optimization Solutions
September 12, 2016 ABN AMRO Heightens Customer Service and Employee Engagement with Verint Solutions
August 12, 2016

WorkFlex Solutions Announces Patent Award for Automated, Intelligent Work-Type Self-Scheduling

June 24, 2016 Pipkins Is Migrating Its Ticketing System to Autotask
April 12, 2016 Tony Graczyk Named 2016 Workforce Management Professional of the Year
April 4, 2016

WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling

March 30, 2016 SWPP Announces Finalists for 2016 Workforce Management Professional of the Year Award
March 10, 2016

WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling

March 5, 2016 SWPP Announces 2016 Workforce Management Seminar Series
February 17, 2016 Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization
December 10, 2015 TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service
November 18, 2015 WorkFlex Intelligent Empowerment Suite for Contact Centers to Be Deployed by Concentrix
August 27,2015
Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers
August 17, 2015
Verint Extends Customer Engagement Optimization Vision, Adding Innovative Community Software
May 4, 2015
U.S.-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions
April 15, 2015
Genesys Announces Next Generation Customer Experience Platform Ushering in a New Era for Customer Engagement
March 25, 2015
Verint Extends Customer Engagement Optimization Vision with Latest Advancements
March 18, 2015

Denise Kapalko Named 2015 Workforce Management Professional of the Year Award

February 27, 2015

SWPP Announces Finalists for 2015 Workforce Management Professional of the Year Award

February 19, 2015
Verint Extends Customer Engagement Optimization Leadership with Latest Release of Enterprise Feedback Management
February 16, 2015
U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics
January 26, 2015
Verint Announces Availability of Work Allocation Manager
January 20, 2015
Verint Receives Industry Honors for Technology Excellence and Innovation in Customer Engagement Optimization and Fraud, Risk and Compliance
January 15, 2015
WorkFlex Solutions Partners with Firstsource Solutions
July 30, 2014
Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite
July 30, 2014

For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center

June 12, 2014
Education at Work to Deploy WorkFlex Intraday Automation Suite
April 22, 2014

Verint Impact 360 Speech Analytics Helps Shanghai Unicom

April 16, 2014

Kirwyn Adderley Named 2014 Workforce Management Professional of the Year Award

April 11, 2014

SWPP Announces Finalists for2014 Workforce Management Professional of the Year Award

April 14, 2014

Community Workforce Management to Showcase Mobile App at SWPP Annual Conference April 15-17, 2014

March 31, 2014
ContactCenterWorld.com, the Global Association for Contact Center Best Practices & Networking is pleased to announce its 15th Birthday!
March 14, 2014

WorkFlex Solutions Raises $3 Million – WorkFlex Software Makes Call Centers More Efficient by Managing Staffing Demands in Real Time

January 29, 2014

Verint Recognized for Technology Leadership, Innovation and Focus on Customer Engagement

January 27, 2014
Teleopti workforce management solution interoperable with ShoreTel
January 16, 2014

Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG  

January 15, 2014

Full Program for ICMI Contact Center Expo & Conference (May 6-9, 2014) Announced

January 13, 2014
2014 ICMI RESEARCH RELEASED: Customer Experience Management in Action! Insight to Differentiate YOUR Company & Contact Center
December 21, 2013
Verint Solutions Support Insurers in Pursuit of Improved Member Experiences in Association with the Affordable Care Act
December 19, 2013
2013 ICMI RESEARCH RELEASED: The Multichannel Agent: A 2014 Contact Center Roadmap, Research Report and Best Practices Guide
December 19, 2013
2013 ICMI RESEARCH RELEASED: Actionable Data in Today’s Multichannel Contact Center Research Report and Best Practices Guide
December 17, 2013
Teleopti TEM strengthens its position in Russia and CIS
October 30, 2013

QATC Announces Publication of QATC Survey Report

October 17, 2013

WFMSG Debuts New Release of Workforce Management Software at Call Center Demo and Conference  

October 4, 2013
Telenor Denmark invests in technology from Teleopti for both their contact center and retail stores
October 1, 2013
NIXXIS and Teleopti, partners in Workforce Management
September 24, 2013
Leading International Insurance Organization Furthers Investment in Verint Solutions with Implementation of Impact 360 for Back-Office Operations
September 9, 2013
Verint Partners with Badgeville to Power Customer-Centric WFO Gamification Solutions
September 6, 2013
David Påhlman new President of Teleopti North America
September 3, 2013
Teleopti Achieves a Microsoft Gold Application Development Competency
September 2, 2013
Verint Named Speech Analytics Winner in Speech Technology Magazine‘s 2013 Market Leader Awards
August 29, 2013
Community Workforce Management for Federal, State and Local Government Agencies
August 26, 2013

Cincom Executes Reseller Agreement with Workforce Management Software Group

August 26, 2013
Teleopti and Huawei receive order from Heilongjiang Telecom
August 13, 2013
Teleopti Expands into China’s E-Commerce Market with New Customer VIPShop
August 12, 2013

PlanMen, B.V. Announces New US Operations

August 9. 2013
Teleopti CCC is now rated “Avaya Compliant”
July 24, 2013 HP Autonomy Enhances Workforce Optimization Offering through Collaboration with Leading Workforce Management Provider
July 22, 2013 Teleopti’s workforce management solution now available in more than 30 languages
July 17, 2013 Verint Delivers Latest Business Impact Solution for High-Efficiency Performance Management
July 15, 2013 Huawei and Teleopti won order from Shandong Telecom
July 6, 2013 Teleopti Achieves 4 Star Service Desk Institute Certification
May 2, 2013 Community Workforce Management Now Integrated with Broadworks
April 9, 2013 Christina Bell of BCD Travel Named 2013 Workforce Management Professional of the Year Award
March 15, 2013 SWPP Announces Finalists for 2013 Workforce Management Professional of the Year Award
February 7, 2013 Pipkins Celebrates Thirty-Year Anniversary with Record-Breaking Sales
January 16, 2013 Workforce Management Software Group and Coordinated Systems Inc. Execute Partnership Agreement
September 24, 2012 Workforce Management Software Group to Preview Release 4.0 of Community workforce management at the Call Center Demo and Conference
August 24, 2012 Knowlagent’s Service Culture Drives Results for Local Non-Profit Organizations
July 30, 2012 Knowlagent’s RightTime Intraday Management Software Integrates with Workforce Management Software Group’s Community WFM Solution
May 11, 2012 Knowlagent survey finds workforce managers challenged by balancing service levels with off-phone activities
April 23, 2012 ShoreTel now integrated with Community Workforce Management Solution
April 9, 2012 SWPP Announces Winners in the 2011 Techniques and Turnarounds Contest
April 5, 2012 Robert Dobson Named 2012 Workforce Management Professional of the Year
March 5, 2012 2012 WFM Professional of the Year Finalists
January 30, 2012 Huawei and Teleopti Won China Mobile Southern Base Customer Service Operation Project
January 17, 2012 Pipkins Participates in 2012 Call Center Events