Combined offering optimizes staffing schedules and agent productivity to deliver outstanding customer service at lower cost
Frisco, TX — August 22, 2013 — The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that they have executed a reseller agreement with Cincom Systems, Inc., Cincinnati, Ohio, the providers of the Cincom Synchrony customer interaction suite. Cincom will offer Community solution within their existing framework.
“This partnership enables Cincom to immediately establish workforce management compatibility with over twenty different ACD manufacturers and deliver a fully realized workforce management solution with their own suite of complimentary contact center technologies,” said Daryl A. Gonos, principal responsible for sales and marketing at WFMSG. “It expands WFMSG’s market influence and speaks to our products’ modern platform, innovation and attractive price point for technology and OEM resellers.”
“Community predicts demand across all customer interaction channels and optimizes agent scheduling to ensure organizations have the most cost-effective, appropriately skilled staffing,” said Randy Saunders, Program Director, Cincom Systems, Inc. “Synchrony then delivers interactions to the best agent through an advanced unified desktop that helps them service each customer efficiently and effectively.”
In addition to improving the overall contact center efficiency, Community extends Cincom’s focus on agent productivity by enabling agents to review their schedule, complete shift bids, access adherence metrics, request vacation and swap shifts with other agents, ” continued Saunders.
The Workforce Management Software Group, Inc. is the developer and provider of the Community workforce management solution. Community is delivered with a multi-channel communications gateway, installs and integrates with multiple platforms in just a few hours and provides elegant features and active web portals for schedulers, supervisors and contact center agents. Community is openly architected and integrates readily to seamlessly combine with third party applications to add greater value to other workforce optimization components. For a live demonstration of the Community workforce management solution or to discuss how WFMSG can partner with you to increase your technology’s impact on contact centers, call (877) 668-6870 or visit us on the web at www.wfmsg.com.
About Cincom® Synchrony™
Cincom Synchrony simplifies the complexities of today’s contact center to enhance the customer’s experience while optimizing agent and operational efficiency. By uniting multiple applications, systems and resources into an intelligent agent desktop, along with multi-channel interaction management, Synchrony provides a high-value, low-cost contact center solution for inbound and outbound environments.
Workforce Management Software Group, Inc.
(877) 668-6870, x 801
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