Teleopti AB – Sep 05, 2013 14:49 BST

Teleopti continues to invest in solution development and regional presence by appointing David Påhlman as President of Teleopti North America.

Teleopti embarks on its 4th year in North America and have experienced a tremendous journey together with their rapidly growing customer and partner network.

As an organization Teleopti continues to invest in its global solution development and regional presence, it is now time to form a stronger global Product Marketing and Business Development team lead by Magnus Geverts. In doing so, Magnus has relocated back to Teleopti HQ in Sweden. In conjunction with this move Teleopti has recruited David Påhlman as new President of Teleopti North America. David’s task will be to accelerate growth and establish Teleopti as one of the key players within the Workforce Management and Workforce Optimization market space.

David Påhlman is a Teleopti veteran with 12 previous years in the company and brings a wealth of experience and knowledge. David has worked in sales related roles throughout his career and recently worked as Sales Director for Dell. David joined Teleopti again on June 1st and moved to the US with his wife and three boys this summer.

“I am excited to return to Teleopti and honored to lead such a talented group of people here in North America. Teleopti as a company continues to grow and a lot has happened since I was last a part of the journey”, says David. “It is very inspiring to be back and to continue on the successful path that the whole company is following”.

Teleopti’s ambition and mission is to continue to provide a differentiated alternative choice of Workforce Management solution for North America. Teleopti delivers great flexibility and ease of use with better optimization which results in more satisfied customers and employees as well as increased profitability.

“I am thrilled to pass the torch to David, who I know to be very talented and passionate about what he sets out to do,” says Magnus Geverts, Chief Business Development Office at Teleopti. “We are very pleased to have him back at Teleopti”.

”I am impressed, proud and humble of what Magnus Geverts and the US team have achieved so far. Teleopti has gained many new customers in a short period of time in one of the worlds most competitive markets”, says David. “We will continue to do our outmost to give our present and coming customers and partners the best possible service and delivery.”

Teleopti is one of the world’s leading providers of solutions for workforce management in contact centers. Enterprises in over 70 countries across the globe use solutions from us to improve operating efficiency and service levels. Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use.

Year after year, 9 out of 10 of our customers recommend other call centers to invest in solutions from Teleopti.  One reason is a cutting-edge product, with core scheduling and forecasting functionality, second to none.  Another reason is their belief that empowered employees performs better, embodied by industry-leading tools to empower and engage our customer’s most valuable resources.  In the long run, the most important factor to our high customer satisfaction is our outstanding customer and partner support. We will go the extra mile to support our customers reach operational excellence.

The company was founded in 1992 and Teleopti has since then grown steadily and is doing so at an increasing pace.  Our strategy has been to stay cautious and has been financed through our own income. This has created a solid company with sustainable and self-generated growth, one that has been profitable every year. A high level of profit secures future investments in support and development, to make sure our customers have the best WFM solution, today and tomorrow.
Phone: Nordics (HQ) +46 8 568 95 000