Teleopti AB – Oct 01, 2013 08:34 BST
Nixxis closes a new partnership allowing complete integration with Teleopti CCC leading Workforce Management Solution .
Stockholm, October 1st 2013 – NIXXIS, a Belgium based publisher of Call Centre solutions, is proud to announce that it has established a partnership with Teleopti, the leading supplier of Workforce Management solutions.
“We are pleased to partner with Teleopti. The integration between the Nixxis Contact Suite and Teleopti CCC workforce management solution, will give our call and contact centres customers, the best tools to-date in order to manage efficiently their most precious asset: their people.” said Luc JACOBS, CEO of NIXXIS. “We are confident that, working together, our customers will realize they can now get the best of breed from both the CTI and WFM worlds.”
Nixxis advanced routing engine enables agents dealing with different Customer Interactions simultaneously and via multiple channels (voice, email, chat, sms, facebook, twitter, linkedin or google+). State-of-the-art workforce management from Teleopti makes sure the right agents are scheduled to achieve the expected service level targets for each channel.
Both NIXXIS and Teleopti platforms being based on the latest IP technology, the customers can decide to grow their existing systems seamlessly on premise, in a hosted or in a cloud environment.
For customers that will opt for the combined solutions from day one, they will have the advantage to face a single project team minimizing the risks during implementation and taking responsibilities end-to-end while benefiting from a competitive value proposition compliant to most demanding business models.
“The partnership with NIXXIS will let our common customers benefit from our combined strength and hundreds of years of call and contact centre experience.” said Magnus GEVERTS, Chief Business Development Officer for Teleopti.
For more information about Nixxis, visit www.nixxis.com
Nixxis is a professional software publisher specializing in call/contact centres and customer interaction solutions. Founded in 2006 by professionals from the contact centre, the company combines over 100 years of experience. The architecture is based on the full IP ( SIP ) and open standards and provides all the features used in an environment of traditional contact centre . Nixxis is the software that provides the highest productivity in the market. For more information, visit www.nixxis.com and connect via Linkedin, Facebook, Viadeo and Twitter.
Teleopti, a top-five global WFM vendor operating in 70 countries, is used by many Fortune 500 companies (as well as smaller call centers) and offers the industry’s most flexible, adaptable, sophisticated and easy to use WFM solution available today. We help our highly satisfied customers automate and optimize their scheduling to save costs and improve customer service. For more information, please visit www.teleopti.com .