Global Insurer Uses Verint Software to Help Create Enterprise Workforce Optimization Standard MELVILLE, N.Y., September 23, 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading international insurance organization is implementing its Impact 360® for Back-Office Operations™ to gain greater visibility into the effectiveness of its back-office operations environments. The enterprise workforce optimization (WFO) solution, which includes robust workforce management, desktop and process analytics, and performance management functionality, is helping the company identify opportunities for enterprise-wide efficiency, productivity and service gains, as well as areas to help deliver even stronger end customer experiences. This leading insurance provider is extending its investment in Verint’s back-office WFO solution after its initial deployment last year. Today, the software is helping support its corporate operational excellence and cost-reduction initiatives, which aim to build one shared services group across its enterprise with a global, standardized performance management framework, including performance metrics and capacity plans. In doing so, Verint’s unified WFO platform is helping...
Read MoreTeleopti AB - Sep 11, 2013 09:03 BST WFM Solution Certified as Component of ASC’s Workforce Optimization Suite Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Siemens Enterprise Communications, a leading global provider of unified communications solutions and network infrastructure for enterprises of all sizes. The partnership applies to a solution corollary for a workforce optimisation (WFO) suite by ASC, a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications, helping ensure customers have a well-tested, integrated solution. Teleopti’s WFM technology, Teleopti CCC, is included in ASC’s WFO suite through a recent partnership and can now be easily provided to Siemens Enterprise Communications customers. ASC has also been certified by Siemens Enterprise Communications as a Solution Partner, the highest level a technology partner working with Siemens Enterprise Communications can reach. Olle During, CEO of Teleopti, said, “This certification by Siemens Enterprise Communications represents a substantial...
Read MoreBT and Verint Offer Businesses a Truly Global Contact Centre Solution in the Cloud WEYBRIDGE, UK and MELVILLE, N.Y., 11 September 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has extended its collaboration with BT. BT is now offering Verint’s full suite of Workforce Optimisation (WFO) solutions as a hosted service. From £30 per user, per month, customers can enjoy the benefits of Verint’s market-leading WFO solution flexibly and on demand. The new cloud service—part of BT’s Optimise Contact offering—works alongside a customer’s existing contact centre, be it a cloud contact centre or an onsite contact centre. It runs on BT’s extensive global network that is available in more than 190 countries, and introduces a flexible solution that can help customers quickly implement WFO, add agents, and bring down risks and costs, while boosting customer satisfaction. Verint and BT have a long-lasting, successful relationship and have been delivering robust and reliable solutions to customers across the globe...
Read MorePartnership Provides Solutions Designed to Help Enhance Employee Engagement and Performance Management MELVILLE, N.Y. and Redwood City, Calif., September 5, 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced a global partnership with Badgeville. Incorporating Badgeville’s specialized and sophisticated gamification capabilities to the market-leading Impact 360® Workforce Optimization™ (WFO) software suite, Verint customers can benefit from powerful engagement mechanics, gamification solutions and behavior analytics designed to help motivate and drive employee performance. Many companies are increasingly focused on driving positive experiences for both employees and customers, and are turning to gamification to address the customer experience and employee engagement. Verint’s software helps organizations use the voice of the customer to drive operational excellence for global contact centers, branch and back-office operations, marketing and customer experience, and financial compliance. Today, a growing number of companies are using Impact 360 to support their business gamification initiatives—which reinforces Verint’s announcement from earlier this year. This is achieved through a variety of sophisticated game...
Read MoreTeleopti AB - Sep 05, 2013 14:49 BST Teleopti continues to invest in solution development and regional presence by appointing David Påhlman as President of Teleopti North America. Teleopti embarks on its 4th year in North America and have experienced a tremendous journey together with their rapidly growing customer and partner network. As an organization Teleopti continues to invest in its global solution development and regional presence, it is now time to form a stronger global Product Marketing and Business Development team lead by Magnus Geverts. In doing so, Magnus has relocated back to Teleopti HQ in Sweden. In conjunction with this move Teleopti has recruited David Påhlman as new President of Teleopti North America. David's task will be to accelerate growth and establish Teleopti as one of the key players within the Workforce Management and Workforce Optimization market space. David Påhlman is a Teleopti veteran with 12 previous years in the company and brings a wealth of experience and...
Read MoreTeleopti AB - Sep 03, 2013 12:58 BST STOCKHOLM, Sweden — September, 3, 2013 — Teleopti, a global provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM), today announced it has attained a Gold Application Development competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment and distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem. To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments. Teleopti’s strategy has always been to develop solutions based on Microsoft’s leading and latest platforms, and...
Read MoreImpact 360 Speech Analytics Recognized for Customer Satisfaction, Ease of Use and Depth of Functionality MELVILLE, N.Y., August 30, 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it received a “Market Winner” distinction in the speech analytics category from Speech Technology magazine. The publication's Market Leader awards program selects winners based on the following criteria: affordability, customer satisfaction, ease of use, accuracy, depth of functionality and company direction. Verint made its debut this year in the lead position, in recognition of its Impact 360® Speech Analytics™ solution. According Paul Stockford, chief analyst, Saddletree Research, and a judge on the awards panel, “Verint’s solution is highly accurate and extremely easy to use and administer, and the ROI has been proven and well-documented over the past several years…Verint is highly regarded in the end-user community. Its reputation for customer satisfaction is exemplary.” Impact 360 Speech Analytics helps organizations mine recorded customer interactions to surface intelligence essential for building effective customer...
Read MorePartnership with Winvale Expands Distribution for Contact Center Software Through GSA Schedule 70 Contract Vehicle Press Release: Workforce Management Software Group, Inc. Related Content FRISCO, Texas--(BUSINESS WIRE)-- The WorkForce Management Software Group, Inc. (WFMSG), the provider of the market leading Community workforce optimization solution, today announced that WFMSG has partnered with Winvale to offer Community workforce management software to federal, state and local government agencies. Agencies can now order licensing, professional services and support services directly from Winvale’s GSA Schedule 70 price list. “Community workforce optimization delivers very measureable benefits to government contact centers seeking to maximize resources and control operating costs,” says WFMSG CEO, Daryl A. Gonos. “Agencies from health care, employment services, utilities to 911 and 311 service centers can all realize significant savings using Community’s browser based optimization features. Our partnership with Winvale makes securing our product much easier for those agencies,” he concluded. “Our number one priority is to provide our government customers proven technology solutions...
Read MoreCombined offering optimizes staffing schedules and agent productivity to deliver outstanding customer service at lower cost Frisco, TX — August 22, 2013 — The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that they have executed a reseller agreement with Cincom Systems, Inc., Cincinnati, Ohio, the providers of the Cincom Synchrony customer interaction suite. Cincom will offer Community solution within their existing framework. “This partnership enables Cincom to immediately establish workforce management compatibility with over twenty different ACD manufacturers and deliver a fully realized workforce management solution with their own suite of complimentary contact center technologies,” said Daryl A. Gonos, principal responsible for sales and marketing at WFMSG. “It expands WFMSG’s market influence and speaks to our products’ modern platform, innovation and attractive price point for technology and OEM resellers.” “Community predicts demand across all customer interaction channels and optimizes agent scheduling to ensure organizations have the most cost-effective, appropriately...
Read MoreTeleopti AB - Aug 23, 2013 14:14 BST Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received yet another order from a branch corporation of China Telecom, Heilongjiang Telecom. Teleopti and Huawei will provide a multi-media customer service solution, which includes Teleopti’s workforce management software, Teleopti CCC. The solution will be used to manage both traditional phone calls and other multi-media customer interactions. “At present, Teleopti’s workforce management solution is used in more than 10 contact centres in the China operators’ market. The solution helps our customers improve their service level and operational efficiency. We are confident that the project delivery to Heilongjiang Telecom will be quick and successful, and that it results in another happy customer in the China market,” says Niclas Haner, Teleopti APAC Technical Director. Heilongjiang Telecom is part of the China Telecom Corporation. For more information, please click here. About Teleopti Teleopti is a leading...
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