Teleopti AB - Jul 05, 2013 12:56 BST Teleopti raises the bar even higher in IT service process, customer satisfaction and social responsibility Teleopti’s service desk is the first in Sweden to have achieved certification and joins a select few worldwide teams in achieving a 4 star certification including those from Telefónica, Sodexo, tickets.com and Vocalink. Providing support to customers in over 70 countries, Teleopti’s multi-lingual service desk, situated in Sweden and China, was praised by SDI for raising its performance across all concept criteria during a period of rapid expansion into new global markets. The most notable areas of improvement were in the certification concepts of processes, partnerships and resources, customer satisfaction and social responsibility. “We are delighted to receive this recognition from SDI for the continuous investments in providing an exceptional level of support to our customers and partners. Closeness is an important company value and Service Desk is the corner stone in fulfilling this. In the annual...
Christina Bell of BCD Travel Named 2013 Workforce Management Professional of the Year Award NASHVILLE, TENNESSEE – April 9, 2013 – The Society of Workforce Planning Professionals (SWPP) has announced Christina Bell of BCD Travel as the 2013 Workforce Management Professional of the Year, which recognizes a workforce management professional who has shown outstanding leadership in the industry. “Every year, we are amazed by the quality of nominees for this award,” said Vicki Herrell, Executive Director of SWPP. “We are so thrilled to recognize Drexel as this year’s winner. Through his leadership and vision in the workforce management arena, he was able to achieve great results for his company and their customers.” Christina Bell started her career in contact centers as a part-time customer service representative over 15 years ago, never anticipating where the road would lead her. She quickly realized the fast-paced environment of the contact center suited her, and was afforded opportunities as a Service Coordinator, Supervisor,...
SWPP Announces Finalists for 2013 Workforce Management Professional of the Year Award NASHVILLE, TENNESSEE – March 15, 2013 – The Society of Workforce Planning Professionals (SWPP) has announced the five finalists for the 2013 Workforce Management Professional of the Year Award, which recognizes a workforce management professional who has shown outstanding leadership in the industry. The finalists are Christina Bell of BCD Travel, Scott Boyd of Guardian Life Insurance Company, Jeffrey Bretana of Navy Federal Credit Union, Seth Ettwein of Alaska Airlines, and Sean Stewart of The General. “These five workforce management professionals are truly representative of the “best of the best” in our industry,” said Vicki Herrell, SWPP Executive Director. “They have all demonstrated great leadership and ability in the field, as well as shown measurable results for their companies. We are pleased to present them as finalists for this distinguished award.” The winner of the award will be announced at the SWPP Annual Conference, which is held...
