INDIANAPOLIS, October 4, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, signed a Master Agent Agreement with Intelisys, a channel-centric distributor of the hardware, software, connectivity and cloud services businesses need to support the hybrid workplace of the future. The partnership allows Intelisys’ network of Sales Partners to offer Sharpen’s award-winning CCaaS technology to its customers and prospects.
Sharpen lets users work from anywhere, seamlessly moving between calls, texts, webchats, emails, social media, etc., all in real-time and in a single interaction. With performance management built into its core CCaaS functionality, at no extra cost, agents are empowered with the knowledge of what is expected of them, how their work is impacting the business, and where they need to focus their attention in interactions—all without having to leave their queue. It also allows managers to easily coach agents and provide feedback, keeping their teams productive and aligned.
“Sharpen’s platform continues to gain traction in the marketplace, based on our unique ‘agent-first’ focus which yields a guaranteed 5-15% improvement in agent efficiency in the first 60 days and a proven ROI,” said Joe Davis, Sharpen’s Director of Channel & Partnerships. “We’re excited to expand our channel presence with the thousands of participating agents at Intelisys, as Sharpen provides comprehensive, expert pre-sales resources, combined with direct post-go-live support that ensures a best-in-class customer experience.”
Cory Shehan, director, Supplier Services at Intelisys said, “The demand for contact center solutions has skyrocketed as organizations have shifted to hybrid work. Sharpen has positioned themselves as a strong contender in omnichannel contact center solutions and we are thrilled to add them to our growing portfolio of top suppliers. This partnership with Sharpen will allow our Sales Partners to help their clients drive a better employee and customer experience and higher ROI.”
For more information about Sharpen partner opportunities, visit https://sharpencx.com/partners/.
About Sharpen Technologies
moving between calls, texts, webchats, emails, social media etc., all in real-time and in a single interaction. Sharpen was recognized by Frost & Sullivan’s Contact Center Buyers Guide, North America for its “dramatic ROI,” “out-of-the-box integrations,” “powerful reporting and analytics tools,” and “demonstrable value.” In 2020 and 2021, it made the Inc. 5000, the magazine’s
annual list of America’s fastest-growing private companies. And, it is a “Best Places to Work” by both Inc. (2019) and the Indiana Chamber of Commerce (2017, 2018, 2021). Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.
About Intelisys, a ScanSource company
Intelisys, a ScanSource company, is the nation’s leading technology services provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. They’re dedicated to one thing – serving the needs and accelerating the success of the industry’s top producing telecom sales agents, IT Solution Providers, VARs, MSPs and integrators, as they leverage the power of recurring revenue in their businesses. Intelisys is a part of ScanSource, Inc. (NASDAQ: SCSC), a leading provider of technology products and solutions. ScanSource is at the center of the technology solution delivery channel, connecting businesses and providing solutions for their complex needs. They sell through multiple, specialized routes-to-market with digital, physical product and services offerings from the world’s leading suppliers of point-of-sale (POS), payments, barcode, physical security, unified communications and collaboration, cloud and telecom services. ScanSource enables its sales partners to create, deliver and manage solutions for end-customers across almost every vertical market. Founded in 1992 and headquartered in Greenville, South Carolina, ScanSource was named one of the 2020 Best Places to Work in South Carolina and on FORTUNE magazine’s 2021 List of World’s Most Admired Companies. ScanSource ranks #655 on the Fortune 1000. To learn more, visit www.Intelisys.com and www.scansource.com.