Teleopti AB – Sep 11, 2013 09:03 BST
WFM Solution Certified as Component of ASC’s Workforce Optimization Suite
Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Siemens Enterprise Communications, a leading global provider of unified communications solutions and network infrastructure for enterprises of all sizes. The partnership applies to a solution corollary for a workforce optimisation (WFO) suite by ASC, a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications, helping ensure customers have a well-tested, integrated solution.
Teleopti’s WFM technology, Teleopti CCC, is included in ASC’s WFO suite through a recent partnership and can now be easily provided to Siemens Enterprise Communications customers. ASC has also been certified by Siemens Enterprise Communications as a Solution Partner, the highest level a technology partner working with Siemens Enterprise Communications can reach.
Olle During, CEO of Teleopti, said, “This certification by Siemens Enterprise Communications represents a substantial step forward for Teleopti, and goes hand-in-hand with our strategy to contribute robust WFM technology as a key component of ASC’s workforce optimisation suite. Our collaboration with both companies ensures that our customers will benefit from well-tested, best-of-breed solutions and the best integration in the market.”
Teleopti, one of the largest vendors of WFM solutions worldwide, helps businesses manage, involve and improve all aspects of workforce management in today’s contact centres. ASC has developed its relationship with Siemens Enterprise Communications for many years and is also a Preferred Supplier in the fields of voice recording and quality management.
Teleopti has offices in key markets in Europe, Russia, the Middle East, APAC, the United States and Brazil. ASC operates subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, UA Emirates, Great Britain and the United States, as well as certified distribution partners, realise comprehensive customer projects around the world.
About Siemens Enterprise Communications
Siemens Enterprise Communications is a leading global provider of unified communications (UC) solutions and network infrastructure for enterprises of all sizes. Leveraging 160 years of experience, it delivers innovation and quality to the world’s most successful companies, backed by a world-class services portfolio which includes international multi-vendor managed and outsourcing capabilities. Siemens Enterprise Communications is a joint venture of The Gores Group and Siemens AG, and includes Enterasys Networks, a provider of network infrastructure and security solutions, creating a complementary and complete enterprise communications solutions portfolio. For more information, please visit www.siemens-enterprise.com or www.enterasys.com
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
TELEOPTI is a leading provider of solutions for strategic Workforce Management (WFM) in contact centres, back office and retail stores. The company is renowned for developing advanced and user-friendly solutions based on client requirements. Enterprises in more than 70 countries rely on Teleopti to achieve optimal operational efficiency, increased employee satisfaction and the highest level of customer service. Teleopti, established in Stockholm, Sweden in 1992, has several local offices around the world and operates through a comprehensive network of partners.