Contact Center Workforce Engagement Offerings That are Easy to Implement, Easy to Use, Easy to Maintain
Small and Medium-Sized Business Solutions Available Through Company’s Extensive Partner Network
MELVILLE, N.Y., February 26, 2018 — Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its contact center workforce engagement offerings specifically designed for today’s small and medium-sized businesses (SMBs).
Verint’s purpose-built SMB solutions provide a simple, modern approach to customer engagement, and rapid time to value. Because they are easy to implement, easy to use and easy to maintain, companies can cost-effectively heighten contact center workforce engagement, enhance service quality, optimize performance and meet compliance requirements.
The new Verint SMB offerings are available in the cloud and on-premises, and include:
- Compliance Recording—Captures, archives and retrieves interactions across channels—such as voice, including mobile, and instant message communications—and helps reduce risk to confidently meet strict compliance demands. In addition to traditional voice calls, the solution records customer interactions across unified communications platforms, such as Microsoft Skype for Business and Cisco Jabber.
- Recording and Quality Management—Captures, replays and evaluates customer interactions across communications channels. Leveraging the technology, organizations can bring a focused approach to employee coaching and training.
- Workforce Management—Simplifies forecasting and scheduling, while helping manage and reduce costs, advance workforce efficiencies and drive operational excellence. As employees expect the work environment to adapt to their personal lives, Verint solutions are helping businesses evolve with mobile apps and built-in support for flex scheduling and adherence.
- Workforce Optimization—Combines recording, quality management and workforce management, bringing a holistic approach to ensuring the right employees with the right skills are available at the right time, supporting quality and compliance requirements, and sharing intelligence to improve workforce engagement and customer service operations.
“Verint SMB offerings are changing how small and medium-sized businesses approach customer and workforce engagement,” says John Goodson, senior vice president and general manager of products at Verint. “Our partners can easily integrate these offerings with other contact center solutions, providing customers maximum flexibility with low total cost of ownership.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, over 10,000 organisations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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