Impact 360 Speech Analytics Recognized for Customer Satisfaction, Ease of Use and Depth of Functionality

MELVILLE, N.Y., August 30, 2013 Verint® Systems Inc. (NASDAQ: VRNT) today announced that it received a “Market Winner” distinction in the speech analytics category from Speech Technology magazine. The publication’s Market Leader awards program selects winners based on the following criteria: affordability, customer satisfaction, ease of use, accuracy, depth of functionality and company direction.

Verint made its debut this year in the lead position, in recognition of its Impact 360® Speech Analytics solution. According Paul Stockford, chief analyst, Saddletree Research, and a judge on the awards panel, “Verint’s solution is highly accurate and extremely easy to use and administer, and the ROI has been proven and well-documented over the past several years…Verint is highly regarded in the end-user community. Its reputation for customer satisfaction is exemplary.”

Impact 360 Speech Analytics helps organizations mine recorded customer interactions to surface intelligence essential for building effective customer experience, service, revenue generation and cost containment strategies. By pinpointing trends and opportunities across these areas, organizations can take a proactive approach in identifying the strengths and weaknesses of their processes, products and services, and better understand how its offerings are perceived by the marketplace. The solution – which is part of Verint’s Voice of the Customer Analytics™ portfolio – also helps organizations support demands surrounding their Big Data initiatives, by leveraging key capabilities inherent in the company’s award-winning enterprise workforce optimization suite. Gaining a more holistic view into customer journeys and the overall experience, they can use the voice of their customers to turn insights into action.

“We’re delighted to mark our place in the winner’s circle in this year’s Speech Technology Awards program,” comments Oren Stern, global vice president, voice of the customer analytics, Verint Enterprise Intelligence Solutions. “The distinction complements the award we received earlier this year from its sister publication, CRM. It also highlights the strengths in the solutions that comprise our analytics portfolio, including customers past and present that have been recognized by Speech Technology’s “implementation honors” for advances in their businesses based on the use of our solutions.”

About Verint Enterprise Intelligence Solutions

Verint® Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems

Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions and Security Intelligence Solutions helps organizations Make Big Data Actionable through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at