As global economic situations become increasingly uncertain, many companies turn to their contact centers to ensure they have their workforce optimized for efficiency. It can be challenging to know when to adjust operations to be flexible while still aiming to maintain continuity. This ebook can offer some insights into that evaluation process.
Here is the link to the landing page where readers can download the eBook:
https://www.playvox.com/ebooks/workforce-management-essentials-for-the-modern-contact-center/