SWPP announces the 2025 curriculum on the Fundamentals of Workforce Management. These web seminars began February and be offered throughout the year. The courses will provide practical knowledge and skills in all aspects of workforce planning and management, including extensive coverage of topics covered in the CWPP Certification Exam.
SWPP offers the classes as 90-minute web seminars to be delivered at 1pm Central/2pm Eastern time. These web seminars are provided at no cost for SWPP members. SWPP members can go to https://swpp.org/swpp-web-seminars/ to register. However, non-members may attend at a cost of $300 per web seminar. Non-members can contact Vicki Herrell at vi***********@**pp.org to register.
The following courses are remaining in the series designed specifically for SWPP members:
| March 19 | Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals |
| April 16 | Essentials of Staffing: Models and Calculations for Contact Center Staff |
| May 21 | Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost |
| June 18 | Scheduling Strategies: Definitions and Decisions for Successful Schedules |
| July 16 | Managing Schedule Adherence: Creating an In-Place and On-Time Culture |
| August 20 | Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track |
| September 17 | Signs of Success: Metrics and Measures of WFM Performance |
| December 3 | Setting Strategic Goals for Workforce Management |
