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Fall
2025
Inside This Issue
On Target Fall 2025
A Tribute to Maggie Klenke
WFM Survey Results
How to Improve Call Center Agent Performance: A Deep Dive into Effective WEM Solutions
Northwestern Mutual Offers CWPP Certification Opportunity to WFM Team
Even More AI Stuff
Occupancy vs. Speed of Answer Goals
Aligning People and Planning: Lessons from Lego,The AA, and Macmillan Cancer Support
2026 SWPP Annual Conference
Further Your Career in WFM with CWPP Certification
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2026 SWPP Annual Conference
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Monday – Wednesday,
April 27–29, 2026
Omni Nashville Hotel
Nashville, Tennessee
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