Don’t miss the WFO Virtual Conference!

Mark your calendar for Nov. 11-15 and attend the largest Virtual Conference that addresses issues that affect you daily.

SWPP is pleased to co-sponsor the 2019 Virtual Conference on Best Practices in Workforce Optimization with CRMXchange.  Register today and learn from industry thought leaders – all without leaving your office. No travel is necessary to connect with the most knowledgeable people in the business. Simply log on during the conference and attend the sessions that are the most value to you and your team. The information-packed sessions will have you capturing new ideas to implement immediately.

Why you should join this event: 

  • Registration grants you access to all live sessions, every day… all at NO COST.
  • You can attend the sessions that are most interesting and relevant to you and your team.
  • You’ll hear rapid fire ideas to take back to your contact center and watch product demonstrations from conference sponsors.
  • You will have the opportunity to browse Exhibitor Booths and enter to win prizes.

If you miss a live session, no worries…all sessions are recorded and will be available to access on your own time up to 7 days after the event.

This is a two-week event.  The week of Nov. 11-15 is packed with sessions designed specifically to address issues in Workforce Management and Performance Optimization.  The week prior from Nov. 4-8 is focused on Quality Assurance and Analytics.

The agenda for the Workforce Management week sessions is below.  Register for this free event at