Events Calendar

Conferences and Meetings

More information available at

Title Date Location
Call & Contact Centre Expo ExCel March 18-19 London, England
“The Consultant is In:” Back Office April 24 1:00 PM CT (web seminar)
NICE Interactions May 11-13 Caesars Forum Conference Center,
Las Vegas, NV
Contact Center Expo & Conference May 11-14 The Diplomat Hotel,
Ft. Lauderdale, FL
Verint Engage May 18-20 Hilton Anatole, Dallas, TX
Contact Center Week June 23-26

Caesars Palace Resort,
Las Vegas, NV

“The Consultant is In:” Flexible Scheduling August 19 1:00 PM CT (web seminar)
Aspect ACE September 14-17 The Venetian Resort,
Las Vegas, NV
QATC Annual Conference September 22-24 Hilton Downtown Nashville,
Nashville, TN
Contact Center Connections October 12-14 Dallas Sheraton, Dallas, TX

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session.  There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time.

Title Date Time
Preparing to Forecast: Decisions and Data for the Planning Process March 11  
Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals April 22  
Essentials of Staffing: Models and Calculations for Contact Center Staff May 13  
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost June 10  
Scheduling Strategies: Definitions and Decisions for Successful Schedules August 12  
Managing Schedule Adherence: Creating an In-Place and On-Time Culture September 9  
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track October 7  
Signs of Success: Metrics and Measures of WFM Performance November 18