Events Calendar
Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
Title | Date | Location |
Call & Contact Centre Expo ExCel | March 18-19 | London, England |
“The Consultant is In:” Back Office | April 24 | 1:00 PM CT (web seminar) |
NICE Interactions | May 11-13 | Caesars Forum Conference Center, Las Vegas, NV |
Contact Center Expo & Conference | May 11-14 | The Diplomat Hotel, Ft. Lauderdale, FL |
Verint Engage | May 18-20 | Hilton Anatole, Dallas, TX |
Contact Center Week | June 23-26 |
Caesars Palace Resort, |
“The Consultant is In:” Flexible Scheduling | August 19 | 1:00 PM CT (web seminar) |
Aspect ACE | September 14-17 | The Venetian Resort, Las Vegas, NV |
QATC Annual Conference | September 22-24 | Hilton Downtown Nashville, Nashville, TN |
Contact Center Connections | October 12-14 | Dallas Sheraton, Dallas, TX |
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time.
Title | Date | Time |
Preparing to Forecast: Decisions and Data for the Planning Process | March 11 | |
Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals | April 22 | |
Essentials of Staffing: Models and Calculations for Contact Center Staff | May 13 | |
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost | June 10 | |
Scheduling Strategies: Definitions and Decisions for Successful Schedules | August 12 | |
Managing Schedule Adherence: Creating an In-Place and On-Time Culture | September 9 | |
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track | October 7 | |
Signs of Success: Metrics and Measures of WFM Performance | November 18 |