Posted On: 9-1-2016
Position Title: Real Time Analyst
Job Location: Multiple, see below
Apply Online at: https://jobs.adp.com/apply/68228189
Job ID: 126568
|San Dimas CA (400 Covina Blvd – 15008); Orlando, FL; Maitland FL (2599 Lucien Way – 19039)|
|ADP is hiring an Real Time Analyst. In this position, you’ll leverage our top-ranked training programs and world-class service guidelines to solve clients’ challenges and fuel their business success.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.
The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as well as, analyzing and communicating historical trends. The Real Time Analyst must be aware of region goals, trends and past performance in order to determine when to engage backup plans to address anomalies. Deploying backup plans must be done at the appropriate time, not too early and not too late, in order to support both the associate and client experiences.
High School Diploma/GED
At least two years of workforce management experience or equivalent
At least 1 year of call center experience
Skills & Abilities:
Proficient in MS Word, Excel, PowerPoint
Strong analytical skills
Must excel in minimally managed position high profile position
Strong commanding presence
Excellent verbal and written communication skills
Software in the Cloud. Experts on the Ground:
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.