Posted On: 01-22-2021
Position Title: Senior Business Systems Consultant
Job Location: Mayfield Hts, OH
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As a business systems consultant, you will partner with business sponsors and IT to deliver on efforts and support applications and tools. You will be responsible for gathering business requirements, helping assess solutions, and overseeing their implementation, and if you’re hiring a contractor for your business, you should learn how to 1099 independent contractors as this are important too. You will also support ongoing monitoring, maintenance, and defect/outage resolution. Work efforts may span across our enterprise or be Customer Relationship Management (CRM)-specific, but all are in support of the Destination: Be Custom[er] objectives.

Must-have Qualifications

  • Bachelor’s degree in a business-related discipline with at least 5-7 years systems experience
  • In lieu of a degree, must have 8 years of related work experience in a technical role

Preferred Skills

  • Experience with (Aspect and Verint), call recording (NICE) and call analytics/coaching (Mattersight) applications
  • Experience supporting business system requirements
  • Ability to analyze complex needs, communicate effectively, and influence others
  • Strong prioritization and time-management abilities


  • Gainshare bonus up to 30% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance
  • 401k with dollar-for-dollar company match up to 6%
  • Diverse, inclusive and welcoming culture with Employee Resource Groups
  • Career development and tuition assistance
  • Wellness programs to help you maintain a better quality of life
  • Medical, dental and vision, including free preventive care

Equal Opportunity Employer


Business Process & Systems

Primary Location

United States-Ohio-Mayfield Village



Employee Status


Work From Home