Posted On: 9-29-2018
Position Title: Senior Director, WFM
Job Location: Any Alorica Site, Remote
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Contact: Cat Vizcaino

Job Summary

Responsible for overseeing the Workforce Management function ensuring functions exceed the needs of the client by continuously reviewing the effectiveness of current procedures and striving to identify improvements to the process. Supports execution of company business objectives globally by providing expertise, leadership, and executive-level support. Provides thought leadership to implement a long-term site-based or centralized workforce department, ensuring resources are aligned to meet business needs. Partners with key corporate support organizations to drive performance and support business objectives. Needs to have high skill levels in Forecasting, Analysis, Resource Planning, Staff Planning, Scheduling, Real-Time Management & Financial Understanding of how WFM impacts the business organization.