Posted On: 5-3-2013
Job Title: Senior Manager, Store Support: Workforce Management
Location: Columbus, OH
Dept: 16011
Job Code: Senior Manager Store Support – Workforce Management, Business Reporting, General Operations and Stores Compliance
Pay Grade: 13
Direct Reports: 3
Reports to: AVP Store Support
Hiring Manager: Renee Robare
Overview:
Senior Manager Position responsible for developing and driving a strategy that supports brand leadership vision, blue chips and key initiatives resulting in accelerating the business growth .
Responsibilities:
- Responsible for leading complex cross-functional implementation projects that require multiple system integration points
- Establish and maintain strong working relationships with the field teams
- Act as a liaison to the field teams by collaborating, recommending, and driving efficiencies.
- Maintain operational effectiveness by enhancing tools and processes
- Identify opportunity and implement change that will enable us to streamline, simplify and create efficiencies at all levels of management
- Leads a team that brings the strategy to life including testing, implementation, system administration administering
- Focus on behaviors, tools and processes that drive continuous improvement and increase top- line sales growth.
- Develop innovative ways to increase efficiencies and maximize labor in the field
- Build and sustain strong relationships with cross-functional stakeholders to include, Store Support, Store Finance, and Mast Global Technologies (MGT)
- Communicate project status to Senior Leadership
- Focus on behaviors, tools and processes that drive continuous improvement and increase top- line sales growth.
- Responsible for ensuring compliance in stores as it pertains to all federal, state and local ordinances. Ensure that polices are executed through simple, consistent, technology-enabled processes and sustained through shared accountability.
- Ability to motivate, inspire, and develop top talent that will support team development and succession planning
Qualifications:
- Bachelor’s degree in Business Management or equivalent experience
- 5-7 years management experience in retail operations
- Ability to lead complex projects and technology implementations
- Strong Business Acumen
- Knowledge of Workforce Management Web-based scheduling tools and labor forecasting methodologies
- Strong verbal and written communication skills
- Ability to communicate effectively with all levels inside and outside the organization
- Ability to analyze situations and resolve issues with innovation and creativity
- Ability to lead and drive projects to completion through cross-functional collaboration
- Proficient in Microsoft Word, PowerPoint, and Excel
- Some travel required – approx. 30% (may increase at holiday)