Planning for the Future: Artificial Intelligence within WFM is the New Reality
Thursday, November 15, 2018
1:00-2:00 PM CT
How can contact centers predict what their needs will be in 3 years or 5 years? Technologies have improved not just the ability to create accurate forecasts with the help of artificial intelligence, but the need to provide solutions that are intuitive and easy to use. The ability to model what if scenarios and provide innovated ways to reverse solve for different variables help contact centers be prepared for the future.
Presenter: Paul Chance, Sr. Product Marketing Manager, NICE
Past Web Seminars
An Update on the State of Workforce Optimization (WFO) in the Cloud
Wednesday, September 27, 2017
12:00-1:00 PM ET
Just as most forms of software are migrating to the cloud, so is contact center software. In this webinar, well known industry analyst Paul Stockford of Saddletree Research will present some of his new findings on use and plans for WFO in the cloud based upon a survey of contact centers just completed in August. Learn about the primary motivators for moving to the cloud, how buying attitudes are changing, and what might be a low risk path to a complete cloud contact center. Jeff Whitt of Aspect Software will follow with an overview of Aspect’s perspective on the cloud contact center and how Aspect Via WFM is delivering on the promise of the on-premises feature set in an Amazon Cloud SaaS environment. Don’t miss this webinar if you are seriously considering a cloud contact center.
Presenters: Paul Stockford, President and Chief Analyst, Saddletree Research, & Jeff Whitt, Solutions Strategist, Aspect