Trade Shows/Conferences


Title Date Location

Workforce Optimization Week (WOW) July 16-17 Dockside, Cockle Bay Wharf, Sydney Australia

Winchester, VA Regional Meeting July 28 Navy Federal Credit Union, Winchester, VA

Boston Regional Meeting August 4 Home Depot, Atlanta, GA

Mississauga, Ontario Regional Meeting August 13 Desjardins, Mississauga, Ontario

Jacksonville, FL Regional Meeting August 20 Citizens Property Insurance, Jacksonville, FL

QATC Annual Conference Sept 22-24 Marriott at Vanderbilt. Nashville, TN

Contact Center Demo & Conference Oct 19-21 Las Vegas, NV

WFM Virtual Conference Nov 2-6

ICMI Training Symposium Nov 10-13 Scottsdale, AZ


Complimentary Web Seminars for SWPP Members Only

More information available at


Title Date Time

Creating Monthly, Daily, and Interval Forecasts July 16 1:00 CT

The Math of Contact Center Staffing August 20
1:00 CT

Scheduling Solutions & Strategies September 17
1:00 CT

Five Ways to Improve Schedule Adherence October 15
1:00 CT

Fundamental Concepts of Scheduling With Skill-Based Routing November 19
1:00 CT
Making the Most of What You Have December 17 1:00 CT