Events Calendar

Conferences and Meetings
More information available at

Title Date Location
CX18: Genesys Customer Conference May 1-4 Nashville, TN
SWPP & QATC Regional Meeting May 4 St. Louis, MO
Verint Engage Conference May 14-16 Dallas, TX
NICE InContact Interactions May 14-16 Orlando, FL
Contact Center Expo May 21-24 Orlando, FL
SWPP Annual Conference June 4-6 Nashville, TN
Customer Service Summit West June 7-8 San Diego, CA
Call Center Week June 18-22 Las Vegas, NV
SWPP & QATC Regional Meeting July 20 Raleigh, NC
SWPP & QATC Regional Meeting August 9 Wilmington, DE
SWPP & QATC Regional Meeting August 15 Appleton, WI
QATC Annual Conference September 17-19 Nashville, TN
WFM Virtual Conference Oct. 29-Nov. 2
QA Virtual Conference Nov. 5-9
Contact Center Demo Nov. 12-14 Las Vegas, NV
SWPP & QATC Regional Meeting Nov. 29 Salt Lake City, UT

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, but there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.  Click here for more information or to register for these amazing web seminars.

Title Date Time
Essentials of Staffing: Models and Calculations for Contact Center Staff May 9 1:00 CT
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost June 13 1:00 CT
Scheduling Strategies: Definitions and Decisions for Successful Schedules July 11 1:00 CT
Managing Schedule Adherence: Creating an In-Place and On-Time Culture August 8 1:00 CT
Managing Daily Service: An Intra-Day Plan to Keep Staffing
and Service on Track
September 12 1:00 CT
Signs of Success: Metrics and Measures of WFM Performance October 17 1:00 CT

2018 SWPP Annual Conference