Events Calendar
Trade Shows/Conferences: |
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| Title | Date | Location | |||
| QATC Annual Conference | Sept 10-12 | Nashville Marriott at Vanderbilt | |||
| StubHub Call Center Training Day | Sept 13 | East Granby, CT | |||
| CRMXcellence Challenge Virtual Conference | Sept 16-20 | www.crmxcellenceawards.com | |||
| Philadelphia 311 Site Tour | Sept 20 | Philadelphia, PA | |||
| ICMI Symposium | Sept 24-27 | San Diego, CA | |||
| Call Center Performance, Productivity, & Metrics | Sept 30-Oct 3 | Dallas, TX | |||
| SWPP & QATC Regional Meeting | Nov 1 | VW Credit Portland, OR | |||
| WFM Virtual Conference | Nov 4-7 | www.ecrmevents.com | |||
| Customer Experience 2013 Conference | Aug 13-14 | Chicago, IL | |||
| QATC Annual Conference | Sept 10-12 | Nashville Marriott at Vanderbilt | |||
| CRMXcellence Challenge Virtual Conference | Sept 16-20 | www.ercmevents.com | |||
| ICMI Symposium | Sept 24-27 | San Diego, CA | |||
| Call Center Demo & Conference | Oct 21-23 | Atlanta, GA | |||
| WFM Virtual Conference | Oct 21-23 | www.ecrmevents.com | |||
| Virtual Contact Centers | Nov 11-13 | Denver, CO | |||
| SWPP & QATC Regional Meeting | Dec 9 | Navy Federal Credit Union Pensacola, FL | |||
Web Seminars from The Call Center School |
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| 90-minute seminars @ $300 each* Note: SWPP Members Receive One Free Web Seminar Per Year |
Fall 2013 | ||||
| Data Collection and Analysis: Getting Off to the Right Start |
Sept 13 | ||||
| Forecasting Fundamentals: Proven Practices for Predicting Call Workload |
Sept 20 | ||||
| Calculating Call Center Staff: The Math of Call Center Staffing Tradeoffs |
Sept 27 | ||||
| Scheduling Principles and Problems: Solutions to Scheduling Challenges |
Oct 4 | ||||
| Managing Daily Service Levels: An Intra-Day Guide to Managing Staff and Service |
Oct 11 | ||||
| Introduction to Workforce Management: An Overview of the WFM Process |
Sept 6 | ||||
| Attendance and Adherence: Getting and Keeping Bodies in Seats |
Oct 18 | ||||
| Advanced Forecasting Techniques: Fine-Tuning Workload Predictions |
Oct 25 | ||||
| Communicating Workforce Management | Nov 1 | ||||
| Skill-Based Routing Design: Balancing Customer, Agent, and Center Needs |
Nov 8 | ||||
| Skill-Based Routing WFM Challenges: Forecasting and Scheduling for SBR Scenarios |
Nov 15 | ||||
| * Also available in e-learning format | |||||
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Copyright ©2013 Society of Workforce Planning Professionals. All rights reserved.
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