Events Calendar

Conferences and Meetings
More information available at

Title Date Location
Toronto Area Regional Meeting August 9 Bank of Montreal Call Center, Mississauga, ON
Boston Area Regional Meeting August 10 Philips Call Center, Framingham, MA
Atlanta Regional Meeting August 12 ADP Call Center. Alpharetta, GA
Utility Call Center Operational Excellence Conference Sept. 14-15 Nashville, TN
QATC Annual Conference Sept. 20-22 Nashville, TN
ICUC Oct. 11-13 Orlando, FL
Contact Center Demo & Conference Oct. 25-27 Dallas, TX
WFM Virtual Conference Oct. 31-Nov. 3
Columbus, OH Regional Meeting Nov. 4 Cardinal Health Call Center, Columbus, OH
Las Vegas Regional Meeting Nov. 9 Las Vegas Valley Water District Call Center,
Las Vegas, NV
ICMI Symposium Nov. 15-18 San Diego, CA

Web Seminars

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, but there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.

Title Date Time
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost August 10 1:00 CT
Scheduling Strategies: Definitions and Decisions for Successful Schedules Sept. 14 1:00 CT
Managing Schedule Adherence: Creating an In-Place and On-Time Culture Oct. 12 1:00 CT
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track Nov. 9 1:00 CT
Signs of Success: Metrics and Measures of WFM Performance Dec. 14 1:00 CT