Events Calendar
Conferences and Meetings
More information available at www.swpp.org/events/upcoming/.
| Title | Date | Location |
| Toronto Area Regional Meeting | August 9 | Bank of Montreal Call Center, Mississauga, ON |
| Boston Area Regional Meeting | August 10 | Philips Call Center, Framingham, MA |
| Atlanta Regional Meeting | August 12 | ADP Call Center. Alpharetta, GA |
| Utility Call Center Operational Excellence Conference | Sept. 14-15 | Nashville, TN |
| QATC Annual Conference | Sept. 20-22 | Nashville, TN |
| ICUC | Oct. 11-13 | Orlando, FL |
| Contact Center Demo & Conference | Oct. 25-27 | Dallas, TX |
| WFM Virtual Conference | Oct. 31-Nov. 3 | www.ecrmevents.com |
| Columbus, OH Regional Meeting | Nov. 4 | Cardinal Health Call Center, Columbus, OH |
| Las Vegas Regional Meeting | Nov. 9 | Las Vegas Valley Water District Call Center, Las Vegas, NV |
| ICMI Symposium | Nov. 15-18 | San Diego, CA |
Web Seminars
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, but there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.
| Title | Date | Time |
| Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost | August 10 | 1:00 CT |
| Scheduling Strategies: Definitions and Decisions for Successful Schedules | Sept. 14 | 1:00 CT |
| Managing Schedule Adherence: Creating an In-Place and On-Time Culture | Oct. 12 | 1:00 CT |
| Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track | Nov. 9 | 1:00 CT |
| Signs of Success: Metrics and Measures of WFM Performance | Dec. 14 | 1:00 CT |