Events Calendar
Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
| Title | Date | Location |
| QATC Annual Conference | Sept. 17-19 | Nashville, TN |
| Teleopti User Forum | Sept. 19-21 | Chicago, IL |
| Customer Service Summit | Oct. 4-5 | New York, NY |
| Customer Contact Week | Oct. 9-12 | Austin, TX |
| Brand Marketing Summit | Oct. 24-25 | New York, NY |
| SWPP & QATC Regional Meeting | Oct. 25 | Quincy, MA |
| WFM Virtual Conference | Oct. 29-Nov. 2 | www.ecrmevents.com |
| QA Virtual Conference | Nov. 5-9 | www.ecrmevents.com |
| Contact Center Demo | Nov. 12-14 | Las Vegas, NV |
| SWPP & QATC Regional Meeting | Nov. 29 | Salt Lake City, UT |
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.
| Title | Date | Time |
| Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track | September 12 | 1:00 CT |
| Signs of Success: Metrics and Measures of WFM Performance | October 17 | 1:00 CT |