Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
|QATC Annual Conference||Sept. 17-19||Nashville, TN|
|Teleopti User Forum||Sept. 19-21||Chicago, IL|
|Customer Service Summit||Oct. 4-5||New York, NY|
|Customer Contact Week||Oct. 9-12||Austin, TX|
|Brand Marketing Summit||Oct. 24-25||New York, NY|
|SWPP & QATC Regional Meeting||Oct. 25||Quincy, MA|
|WFM Virtual Conference||Oct. 29-Nov. 2||www.ecrmevents.com|
|QA Virtual Conference||Nov. 5-9||www.ecrmevents.com|
|Contact Center Demo||Nov. 12-14||Las Vegas, NV|
|SWPP & QATC Regional Meeting||Nov. 29||Salt Lake City, UT|
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.
|Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track||September 12||1:00 CT|
|Signs of Success: Metrics and Measures of WFM Performance||October 17||1:00 CT|