SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track
Signs of Success: Metrics and Measures of WFM Performance