Events Calendar

Conferences and Meetings

More information available at

Title Date Location
QATC Annual Conference Sept. 17-19 Nashville, TN
Teleopti User Forum Sept. 19-21 Chicago, IL
Customer Service Summit Oct. 4-5 New York, NY
Customer Contact Week Oct. 9-12 Austin, TX
Brand Marketing Summit Oct. 24-25 New York, NY
SWPP & QATC Regional Meeting Oct. 25 Quincy, MA
WFM Virtual Conference Oct. 29-Nov. 2
QA Virtual Conference Nov. 5-9
Contact Center Demo Nov. 12-14 Las Vegas, NV
SWPP & QATC Regional Meeting Nov. 29 Salt Lake City, UT

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session.  There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.

Title Date Time
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track September 12 1:00 CT
Signs of Success: Metrics and Measures of WFM Performance October 17 1:00 CT