Posted On: 9-12-2019
Position Title: Verint Consultant – Quality and/or Analytics
Job Location: Remote – US or Canada
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Quality and/or Analytics Trainer & Consultant – Remote Position

Group Elite Communications – Denver, CO

The main function is to deliver onsite and remote user application training and real life experience and best practices on the Verint Systems product lines.  We are looking to hire skilled candidates with expert knowledge of Verint Quality and/or Analytics and excellent people skills. CURRENT usage in a contact center environment on one of the following platforms REQUIRED:

·         Verint Quality and Speech Analytics platform v11.x and/or

·         Verint Quality and Speech Analytics platform v15.x

Experience, Knowledge and Skills:

·         3+ years of experience working with the Verint Quality and/or Speech Analytics platform(s)  11.x and/or 15.x platform(s) – REQUIREMENT

·         Driven, independent self-starter that is flexible to the changing needs of our customers

·         Able to communicate, document and provide system business knowledge expertise and industry specific knowledge to customer

·         Able to design and configure the Verint product per the customer’s needs (onsite assessments with the customer to gather data and then supply them with recommendations)

·         Develop and deliver best practices and visual aids for end users

·         Provide product demonstrations

·         Collaborate with consultants, trainers, engineers and sales teams

·         Strong written and verbal communication skills

·         Experience identifying business problems and proposing effective resolutions

·         Able to learn new technology and/or product enhancements

·         Must be organized and able to commit and deliver according to timelines

·         Able to work independently but must be a team player

·         Looking for English, Spanish and French fluent speakers

·         Travel up to 85%

·         U S Passport Required (or can obtain)


  • Bachelor degree in Education/Computer Science preferred, working experience within industry and with Verint product line acceptable

Group Elite Communications is an Equal Opportunity/Affirmative Action Employer, M/F/D/V