Trade Shows/Conferences: |
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Title | Date | Location | |||
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ICMI Symposium | March 19-22 | Orlando, FL | |||
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SWPP Annual Conference | April 9-11 | Opryland Hotel, Nashville, TN | |||
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NICE Global Customer Conference | April 22-25 | Orlando, FL | |||
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Workforce Optimization Week (WOW) | May 7 – 10 | Sydney, Australia | |||
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ACCE | May 13-16 | Seattle, WA | |||
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DI– Verint Global User Conference | June 3-6 | Baltimore, MD | |||
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QA Virtual Conference | June 17-21 | www.ecrmevents.com | |||
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ICMI Symposium | June 18-21 | Chicago, IL | |||
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QATC Annual Conference | Sept 10-12 | Nashville Marriott at Vanderbilt | |||
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ICMI Symposium | Sept 24-27 | San Diego, CA | |||
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Call Center Demo & Conference | Oct 21-23 | Atlanta, GA | |||
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Web Seminars from The Call Center School |
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90-minute seminars @ $300 each* Note: SWPP Members Receive One Free Web Seminar Per Year |
Spring/ Summer 2013 |
Fall 2013 | |||
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Data Collection and Analysis: Getting Off to the Right Start |
May 10 | Sept 13 | |||
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Forecasting Fundamentals: Proven Practices for Predicting Call Workload |
May 17 | Sept 20 | |||
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Calculating Call Center Staff: The Math of Call Center Staffing Tradeoffs |
May 24 | Sept 27 | |||
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Scheduling Principles and Problems: Solutions to Scheduling Challenges |
May 31 | Oct 4 | |||
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Managing Daily Service Levels: An Intra-Day Guide to Managing Staff and Service |
Jun 7 | Oct 11 | |||
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Introduction to Workforce Management: An Overview of the WFM Process |
May 3 | Sept 6 | |||
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Attendance and Adherence: Getting and Keeping Bodies in Seats |
Jun 14 | Oct 18 | |||
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Advanced Forecasting Techniques: Fine-Tuning Workload Predictions |
June 21 | Oct 25 | |||
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Skill-Based Routing Design: Balancing Customer, Agent, and Center Needs |
July 12 | Nov 8 | |||
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Skill-Based Routing WFM Challenges: Forecasting and Scheduling for SBR Scenarios |
July 19 | Nov 15 | |||
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Communications for Workforce Management Professionals | Jun 28 | Nov 1 | |||
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* Also available in e-learning format | |||||
SWPP Annual Conference
April 9-11, 2013 Opryland Hotel • Nashville, TN |
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Copyright ©2013 Society of Workforce Planning Professionals. All rights reserved.
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Events Calendarsitemanager2013-03-25T18:32:44-04:00