Have You Attended an SWPP Regional Meeting?
By Vicki Herrell, SWPP
Over the past 13 years, we have held dozens of SWPP Regional Meetings around the world. If you have attended one of these events, you know the value of spending a few hours with other workforce management professionals to discuss the hot topics in our industry and specifically in your organization. If you haven’t been to a regional meeting yet, we hope you will attend one soon!
Over the past year, SWPP held regional meetings in many different locations, including Las Vegas, Indianapolis, Hunt Valley, MD, Nashville, Denver, Boston, and Chicago. Several hundred workforce management professionals participated in these events to look for answers for their workforce management issues, and share some of the solutions they have found with the other attendees.
Most regional meetings are a half-day event that kicks off with a short keynote address, followed by a hot topic roundup, where the attendees introduce themselves and tell the group what the biggest issue is in their organization. The topics are posted on a flip chart, and then the group discusses the issues. Sometimes there can be some easy solutions shared on an issue, and other times, it is something that everyone has faced and no one has found an easy answer for. But there is always great camaraderie and willingness to help among the group. If a meeting is held at a call center site, there may be a call center tour included at the end of the event.
There are some issues that have popped up at almost every regional meeting since the very beginning, including better communication between WFM and other areas of the organization, schedule adherence issues, shrinkage, hiring and/or turnover problems, and the dreaded four-letter word, FMLA. And although there aren’t easy answers to many of these issues, there are always some interesting ideas that hadn’t been considered and plenty of empathy.
We had our first regional meeting of 2015 in January in Salt Lake City at IHG, and a couple of other meetings have already been scheduled:
San Diego, CA – March 17 – 4:30-5:30 p.m. (followed by a reception) – Hard Rock Hotel (held in conjunction with the ICMI Training Symposium)
Las Vegas, NV – March 19 – 8:30 a.m.-12:30 p.m. – Las Vegas Valley Water District
Other meetings are being planned in the Washington, DC area, Boston, and Toronto. Many of these meetings are also held in conjunction with our sister association, the Quality Assurance & Training Connection (QATC).
Everyone is invited to attend these events and there is no charge for attendance thanks to our hosts. For more information or to register for a regional meeting, go to the Events & News section of our website at www.swpp.org and click on Regional Meetings.
We would love to come to your town, too! If you are interested in hosting a meeting in your area, please call me at 615-352-4292 or e-mail me at firstname.lastname@example.org.
Hope to see you at a regional meeting soon!