Events Calendar

Conferences and Meetings
More information available at

Title Date Location
SWPP & QATC Regional Meeting March 6 Tampa, FL
ICMI Symposium March 19-22 Dallas, TX
SWPP & QATC Regional Meeting April 10 Indianapolis, IN
SWPP & QATC Regional Meeting April 20 Columbus, OH
Aspect Customer Experience (ACE) April 23-26 Las Vegas, NV
CX18: Genesys Customer Conference May 1-4 Nashville, TN
SWPP & QATC Regional Meeting May 4 St. Louis, MO
Verint Engage Conference May 14-16 Dallas, TX
NICE InContact Interactions May 14-16 Orlando, FL
Contact Center Expo May 21-24 Orlando, FL
SWPP Annual Conference June 4-6 Nashville, TN
Customer Service Summit West June 7-8 San Diego, CA
Call Center Week June 18-22 Las Vegas, NV
SWPP & QATC Regional Meeting July 20 Raleigh, NC
QATC Annual Conference September 17-19 Nashville, TN


SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, but there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.

Title Date Time
Preparing to Forecast: Decisions and Data for the Planning Process March 14 1:00 CT
Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals April 11 1:00 CT
Essentials of Staffing: Models and Calculations for Contact Center Staff May 9 1:00 CT
Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost June 13 1:00 CT
Scheduling Strategies: Definitions and Decisions for Successful Schedules July 11 1:00 CT
Managing Schedule Adherence: Creating an In-Place and On-Time Culture August 8 1:00 CT
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track September 12 1:00 CT
Signs of Success: Metrics and Measures of WFM Performance October 17 1:00 CT

2018 SWPP Annual Conference