Posted On: 09-18-2015
Position Title: Workforce Management Analyst Associate
Job Location: Fontana, CA
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I believe in the work we do

At Kaiser Permanente, we focus on improving both the quality of care we provide to our patients and the work environment we create for our employees. As a Kaiser Permanente professional, you become a part of a skilled, collaborative team supported by state-of-the-art facilities and equipment, excellent systems, supportive leaders, and accessible continuing education programs. Come impact your future, and the future of care. Join us in Southern California for the following full-time opportunities.

Workforce Management Analyst Associate – Fontana, Job #386166 (10 additional positions available)

In this role, you will provide operational support and report writing services in a multi-platform environment for the call center. You will function as a member of the Operations Team for the call center and will analyze contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. You will also conduct call pattern forecasting and schedule planning activities to help meet business unit objectives and will monitor and/or develop the application of scheduling systems, including policy and procedures, operating structure, and information flow. In addition, you may recommend operational improvements.

Qualified candidates will have a high school diploma or General Education Development (GED) with at least one year of call center experience. Candidates will need to have workforce management and analytical skills with the ability to apply acquired job skills and company policies and procedures to complete assigned tasks. Must be able to work in a Labor/Management Partnership environment.

For immediate consideration, please send your resume to and visit for complete qualifications and job submission details, referencing the above job numbers.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.



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