Company: Bank of America
Title: Workforce Management Analyst
Location: HFort Worth, TX
Workforce Management Analyst (Fort Worth, TX)
Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Administers bank programs and policies and may direct the development of the department’s administrative policies and procedures. Requires a thorough knowledge of the department’s or business unit’s functional operations. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May direct workflow activities.
Required Skills:
3+ years of Aspect eWFM experience.
Prior experience in Analyzing Call Center Schedules, Executing Call Volume Forecasts, and Capacity Planning
Strong analytical and problem solving skills in regards to technology and system/ process improvement.
Strong Excel Skills (e.g. Pivot Tables; Macros) required.
Strong PowerPoint skills.
If interested in the opportunity, please visit www.bankofamerica.com/careers and enter 1200000088 in the key word search.