April 30, 2020
10am ET / 4pm CET
A Successful CX Starts with Empathy
Now, more than ever, you need to understand what your customers are going through.
Such empathy only comes from a robust process of listening and communication. Your business’ objectives have likely changed dramatically, and your customers are looking for some form of stability right now.
The customer experience means everything in time of uncertainty. We’d love to hear from you on Thursday, April 30 at 10am ET / 4pm CET on how you’ve been shaping the experience.
In addition to taking questions from attendees, our panel will cover some of the following questions:
- How can I best convey empathy and understanding?
- What emotions and feelings should I expect from customer reactions?
- What long-term effects will this crisis have on customer experience?
- What are some ways to listen and track emotional changes in customers?
We’re here to help, so reach out with any questions as we all navigate our new normal. Find additional resources in our Managing a Remote Workforce guide.
For more information or to register, please go to: https://info.calabrio.com/a-successful-cx-starts-with-empathy/