Networking is an important part of everyone’s professional development. And nowhere is it more critical than in the rapidly changing world of contact centers and workforce management trends and technologies.
Regional Meetings

You won’t want to miss the SWPP Regional Meeting coming soon to a city or virtual meeting near you. Spend a half-day with your workforce planning peers and discuss the issues of utmost concern to you.

Learn from other people who do the same thing you do. Workforce planners in call centers of all types and sizes have their own tricks and techniques. Maybe you have some that others haven’t used – and vice versa.

Debating over which workforce management system to select? Struggling with how to incorporate email handling with your incoming calls? Confused about how to incorporate the latest marketing campaign into your forecast? Bring these and other questions to the next regional meeting and see how your peers are dealing with the same situations. Learn from their mistakes as well as their successes and bring back a wealth of new knowledge to apply in your own center.

Check back often to this page to see the dates and times of the Regional Meetings scheduled in your area. These are scheduled together with regional meetings from our sister association, the Quality Assurance & Training Connection (QATC).