Awards

Awardssitemanager2023-06-23T12:18:25-04:00

Workforce Management Professional of the Year Award

SWPP is pleased to sponsor the Workforce Management Professional of the Year award, which recognizes a workforce management professional who has shown outstanding leadership in the industry.

Congratulations to the 2023 Workforce Management Professional of the Year recipient, Brandon Emms of GreenShield! And congratulations to the other finalists: Mary Kathryn Dorr of Trimble Transportation, Trent Ryan of Netflix, Caci Cooper of Optum, and Tim Bodway of Thrivent. To read more about these amazing WFM professionals, please click here.

Click here to learn more and nominate colleagues for this exciting award.

SWPP Lifetime Achievement Award

SWPP recognizes leaders in the WFM industry with a special SWPP Lifetime Achievement Award. Candidates are evaluated in terms of major contributions to the field of workforce management throughout their careers in areas such as:

Service to the profession through SWPP with contributions to regional meetings, newsletter articles, tips of the week, web seminars, and/or the annual conference
Leadership in the WFM industry and/or SWPP
Contributions to the education of WFM professionals
Shaping of WFM technology

The award is for lifetime achievement rather than for a single contribution, no matter how monumental. Nominees should have a minimum of 25 years of distinguished service.

Recipients of SWPP Lifetime Achievement Awards:

2018 — Maggie Klenke
2019 — Dick Spearrin
2023 — Rick Seeley

SWPP sponsors the Workforce Management Professional of the Year award, which recognizes a workforce management professional who has shown outstanding leadership in the industry.

Winners of this prestigious award include:

2004 – Annick Duffy
2005 – Sandra McFatridge
2006 – Jennifer Behrens
2007 – Kim Henderson
2008 – Adelina Petrov
2009 – Drex Fitzwater
2010 – Angela Thomas
2011 – Matt Pitts
2012 – Robert Dobson
2013 – Christina Bell
2014 – Kirwyn Adderley
2015 – Denise Kapalko
2016 – Tony Graczyk
2017 – Rita Davis
2018 – John Campbell
2019 – Scott Boyd
2020 – Sharon Jones
2021 – Anton Nithianandarajah
2022 – Jessie Cessna
2023 – Brandon Emms

Do you know someone who understands the importance of staffing in the call center, and also understands that workforce management is as much an "art" as it is a "science?" Is there someone in your center that you feel deserves to be recognized for his or her achievement in the workforce management area? If so, then you can nominate that person for the SWPP Workforce Management Professional of the Year award.

The SWPP Board of Advisors review the nominations and select five finalists for the award. The Board then chooses the Workforce Management Professional of the Year from those five finalists. The Workforce Management Professional of the Year award winner is announced at the SWPP Annual Conference.

The five finalists are recognized at the SWPP Annual Conference, and receive a discount to the Conference. The Workforce Management Professional of the Year receives an award at the Conference, and is featured in an article in the SWPP newsletter, On Target, along with an industry press release. The winner also receives a free Annual Conference pass.