Job Board 2018-06-28T16:19:46+00:00

Job posting on this page is available to active SWPP and QATC Members.

ASPECT Workforce Management Intraday Coordinator – Corona, CA – Kaiser Permanente

Posted On: 10-22-2018
Position Title: ASPECT Workforce Management Intraday Coordinator
Job Location: Corona, CA
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Job description:

Responsible for working the Control Desk and maintaining awareness of intraday call volumes and service levels in all skills in a multi skill/multi site environment.   Manages real time exceptions and assists with the absentee line, enters exceptions and notifies managers of absences and real time deviations. Monitors staff adherence real-time and reaches out to staff and […]

Manager Workforce Management – Multiple Locations – Anthem, Inc.

Posted On: 10-22-2018
Position Title: Manager Workforce Management – PS13786
Job Location: Las Vegas, NV, Denver, CO, Indianapolis, IN,  Midland, GA, or Virginia Beach, VA office
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This position is not eligible for a work at home schedule


The Manager Workforce Management manages Real Time Analysts, Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to:

  • Monitors forecasting effectiveness and accuracy at all levels.
  • Ensure service levels and productivity goals are met.
  • Implements […]

Workforce Management Coordinator – Remote/Work From Home – World Travel Holdings

Posted On: 10-11-2018
Position Title: Workforce Management Coordinator
Job Location: Remote/Work From Home
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World Travel Holdings is seeking a Workforce Management Coordinator to maximize efficiencies within the Customer Care Department by providing support in the daily processes associated with agent staffing, scheduling, and forecasting. The Workforce Management Coordinator position is critical to our success in managing both short term and long term operations.

Key Responsibilities:

Director, Global Leader Workforce Management Center of Expertise – Conduent

Posted On: 10-10-2018
Position Title: Director, Global Leader Workforce Management Center of Expertise
Job Location:
Apply Online:
Contact: Kim Felice


The WFM Center of Expertise support and challenge the global WFM organization to continuously improve their skills, insights, performance and way of working, conform high industry standards, to achieve effective and high-quality workforce management. Within the WFM COE there are 5 focus areas: quality management & audits, process improvement, training & development, sales support, […]

WFM Program Manager – Multiple Locations – Conduent

Posted On: 10-10-2018
Position Title: WFM Program Manager
Job Location(s): Tigard, Oregon; Bakersfield, California; Lexington, Kentucky; Raleigh, North Carolina
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Contact: Kim Felice

The WFM Program Manager is a supporting function that enables the effective and efficient delivery of services and products. Partnering with operational teams to improve & transform business (processes) and productivity.


  • Takes responsibility for WFM delivery and quality on an account level of a large program or few medium sized […]

Forecasting and Planning Analyst – Redmond, WA – Nintendo of America

Posted On: 10-9-2018
Position Title: Forecasting and Planning Analyst
Job Location: Redmond, WA
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Nintendo of America Inc.
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch system and the Nintendo 3DS family of portable systems. Since 1983, when it launched the Nintendo Entertainment System, Nintendo has […]

Manager, Contact Center Operations – Manchester, NH – Emerson Ecologics

Posted On: 10-08-2018
Position Title: Manager, Contact Center Operations
Job Location: Manchester, NH
Contact: Keri Melendez-Director, Customer Service

Contact Center Operations Manager

As successful leaders in our industry, we have prioritized not only our customers’ positive experiences, but our employees’ happiness as well. With emphasis on bringing your best self and making a difference, we are entrepreneurial in spirit, with a fierce passion for our given professions & living healthy lives. Our passion is derived from a […]

Senior Director, WFM – Alorica

Posted On: 9-29-2018
Position Title: Senior Director, WFM
Job Location: Any Alorica Site, Remote
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Contact: Cat Vizcaino

Job Summary

Responsible for overseeing the Workforce Management function ensuring functions exceed the needs of the client by continuously reviewing the effectiveness of current procedures and striving to identify improvements to the process. Supports execution of company business objectives globally by providing expertise, leadership, and executive-level support. Provides thought leadership to implement a long-term site-based or […]

Spectrum Traffic Workforce Analyst – West Columbia, SC – Charter Communications

Posted On: 9-29-2018
Position Title: Spectrum Traffic Workforce Analyst
Job Location: West Columbia, SC
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Requisition Number: 223158BR
Position Type: Full Time


Spectrum Traffic Workforce Analyst is responsible for maximizing occupancy and service level through real-time and intraday monitoring of and analysis of contact volumes and AHT to forecast, management of staffing to requirements, adjustments to staff requirements (including OT and VTO), setting primary/secondary/reserve skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources […]

Workforce Management Real-Time Analyst – Des Plaines, IL – Wheels, Inc.

Posted On: 9-29-2018
Position Title: Workforce Management Real-Time Analyst
Job Location: Des Plaines, IL
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Workforce Management Real-Time Analyst

Hiring Manager: Brian Simek

Company: Wheels, Inc.

Wheels Overview

Wheels, Inc. was established in 1939 as the world’s first automotive fleet leasing and management company. As one of the largest privately-held companies in North America, Wheels features a portfolio of 315,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of […]