JOB BOARD

Posted On: 04-05-2021 Position Title: Capacity Planning Analyst Job Location:  Orlando, FL Apply Online: https://careers.wyndhamdestinations.com/jobs/capacity-planning-analyst-orlando-florida-united-states Capacity Planning Analyst   Job Summary: The Capacity Planning Analyst is responsible for developing accurate hiring forecasts (long, mid & short) for multiple client channels, and maintaining staffing models to ensure the center is efficiently staffed for the Wyndham Destinations Contact Centers. Responsibilities: Creation, maintenance and distribution of long term forecasts.  In addition, responsible for developing and maintaining staffing capacity […]

Posted On: 03-27-2021 Position Title: Sr Analyst, Workforce Management Capacity Planning & Analysis Job Location: Jacksonville, FL, Charlotte, NC, Lewisville, TX, Detroit, MI Contact: Ashleigh.Fisher@ally.com Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?c=1125607&d=AllyCareers&r=5000692055706#/ Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are all important […]

Posted On: 03-27-2021 Position Title: Director, Workforce Management Job Location: Jacksonville, FL, Charlotte, NC, Lewisville, TX Contact: Ashleigh.Fisher@ally.com Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?c=1125607&d=AllyCareers&r=5000689002806#/ Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are all important to them. Our focus is on the […]

Posted On: 03-18-2021 Position Title: Manager, Strategic Workforce Planning Job Location: United States Apply Online: https://www.hopper.com/careers/manager,-strategic-workforce-planning-27e594da-594f-4d5e-969e-f3b88a2af9d8/ ABOUT HOPPER At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace — one that enables our customers to save money and travel better. Hopper’s goal is to reduce […]

Posted On: 02-24-2021 Position Title: Work Management Specialist Job Location: San Antonio, TX Company: Capital Group Other location(s): N/A Relocation benefits offered: No Travel required: None Apply Online: https://jobs.capitalgroup.com/job/San-Antonio-Work-Management-Specialist-TX-78251/716950000/?locale=en_US   “I can be myself at work.” You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re […]

Posted On: 02-24-2021 Position Title: Customer Service Representative II Job Location:  Towson, MD Contact info: Please send all resumes to employment@ceiwc.com POSITION SUMMARY: Dedicated resource for answering customer inquiries regarding Chesapeake Employers workers’ compensation insurance policies, claims, products and services.  Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries.  Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers  employees. ________________________________________ DUTIES […]

Posted On: 02-21-2021 Position Title: WFM Scheduler Job Location: Phoenix, AZ Contact: Sean Bohl, sean.bohl@bannerhealth.com Apply Online: Banner Health WFM Scheduler – 22902 This is an exciting new opportunity to be part of our Resource Optimization Center – also known as the ROC.  You will report to the Senior Director and will have two WFM Scheduler colleagues.  The ROC team consists of a variety of positions – we have Forecasters, Schedulers, Real-time Analysts, and Business […]

Posted On: 02-21-2021 Position Title: Business Analyst – Workforce Management Job Location: Tucson, AZ Contact: Nikki Kulow: Team Lead Recruiting:  NKulow@agero.com Apply Online: https://recruiting.adp.com/srccar/public/nghome.guid?c=1136407&d=External&prc=RMPOD1&r=5000657378306 DESCRIPTION SUMMARY:  Supports the assigned team by assessing analytical needs and preparing analysis and reports for team members and\or clients to use to achieve overall strategic objectives. Improves overall satisfaction levels by providing measurable and actionable data. Provides analytical support for key initiatives. Coaches team members in root cause analysis and […]

Posted On: 02-02-2021 Position Title: Command Center Forecaster Job Location: Atlanta, GA or Miami, FL Contact: Steven Duncan | Sr. Talent Acquisition Consultant Apply Online: https://assurant.wd1.myworkdayjobs.com/Assurant_Careers/job/Atlanta/Forecaster-II_R-88810 Forecaster- Workforce Planning Analyst A Command Center Forecaster plays a significant role in the success of our business, as they are instrumental in assisting our management in making sure we are staffed to meet the needs of our clients and customers. What does that mean? Here at Assurant, our […]

Posted On: 1-25-2021 Position Title: Call Center Scheduling Analyst Intermediate Job Location: Fulton, Maryland Contact: michele.austin@kp.org – www.kp.org/careers Call Center Scheduling Analyst Intermediate # 913792 Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning […]