JOB BOARD

Posted On: 10-22-2018
Position Title: ASPECT Workforce Management Intraday Coordinator
Job Location: Corona, CA
Apply Online: https://www.kaiserpermanentejobs.org/job/corona/workforce-management-intraday-coordinator/641/8822083

Job description:

Responsible for working the Control Desk and maintaining awareness of intraday call volumes and service levels in all skills in a multi skill/multi site environment.   Manages real time exceptions and assists with the absentee line, enters exceptions and notifies managers of absences and real time deviations. Monitors staff adherence real-time and reaches out to staff and […]

Posted On: 10-22-2018
Position Title: Manager Workforce Management – PS13786
Job Location: Las Vegas, NV, Denver, CO, Indianapolis, IN,  Midland, GA, or Virginia Beach, VA office
Apply Online: https://careers.antheminc.com/jobs/manager-workforce-management-ps13786-26000

This position is not eligible for a work at home schedule

The Manager Workforce Management manages Real Time Analysts, Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to:

• Monitors forecasting effectiveness and accuracy at all levels.
• Ensure service levels and productivity goals are met.
• Implements […]

Posted On: 10-11-2018
Position Title: Workforce Management Coordinator
Job Location: Remote/Work From Home
Apply Online: https://internal-wth.icims.com/jobs/1391/workforce-management-coordinator/job

World Travel Holdings is seeking a Workforce Management Coordinator to maximize efficiencies within the Customer Care Department by providing support in the daily processes associated with agent staffing, scheduling, and forecasting. The Workforce Management Coordinator position is critical to our success in managing both short term and long term operations.

Posted On: 10-10-2018
Position Title: Director, Global Leader Workforce Management Center of Expertise
Job Location:
Apply Online: http://jobs.conduent.com/job/united-states/director-global-leader-workforce-management-center-of-expertise/13016/9551741?utm_source=email&utm_medium=social_post&utm_campaign=Conduent_social
Contact: Kim Felice Kimberly.felice@conduent.com

The WFM Center of Expertise support and challenge the global WFM organization to continuously improve their skills, insights, performance and way of working, conform high industry standards, to achieve effective and high-quality workforce management. Within the WFM COE there are 5 focus areas: quality management & audits, process improvement, training & development, sales support, […]

Posted On: 10-10-2018
Position Title: WFM Program Manager
Job Location(s): Tigard, Oregon; Bakersfield, California; Lexington, Kentucky; Raleigh, North Carolina
Apply Online: https://conduent.taleo.net/careersection/conduent_internal_portal/jobdetail.ftl?job=18026746&tz=GMT-06%3A00
Contact: Kim Felice Kimberly.felice@conduent.com

The WFM Program Manager is a supporting function that enables the effective and efficient delivery of services and products. Partnering with operational teams to improve & transform business (processes) and productivity.

Responsibility

• Takes responsibility for WFM delivery and quality on an account level of a large program or few medium sized […]

Posted On: 10-9-2018
Position Title: Forecasting and Planning Analyst
Job Location: Redmond, WA
Apply Online: https://nintendo.taleo.net/careersection/10000/jobdetail.ftl?job=180000008P&lang=en&src=JB-11040

Posted On: 10-08-2018
Position Title: Manager, Contact Center Operations
Job Location: Manchester, NH
Contact: Keri Melendez-Director, Customer Service kmelendez@emersonecologics.com

Contact Center Operations Manager

As successful leaders in our industry, we have prioritized not only our customers’ positive experiences, but our employees’ happiness as well. With emphasis on bringing your best self and making a difference, we are entrepreneurial in spirit, with a fierce passion for our given professions & living healthy lives. Our passion is derived from a […]

Posted On: 9-29-2018
Position Title: Senior Director, WFM
Job Location: Any Alorica Site, Remote
Apply Online: https://jobs.alorica.com/ShowJob/Id/379568/Workforce-Sr-Director/
Contact: Cat Vizcaino Cat.Vizcaino@alorica.com

Job Summary

Responsible for overseeing the Workforce Management function ensuring functions exceed the needs of the client by continuously reviewing the effectiveness of current procedures and striving to identify improvements to the process. Supports execution of company business objectives globally by providing expertise, leadership, and executive-level support. Provides thought leadership to implement a long-term site-based or […]

Posted On: 9-29-2018
Position Title: Workforce Management Real-Time Analyst
Job Location: Des Plaines, IL
Apply Online: https://careers-wheels.icims.com/jobs/2795/workforce-management-real-time-analyst/job?ss=1&mode=job&iis=Job+Board&iisn=Glassdoor&mobile=false&width=966&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300

Workforce Management Real-Time Analyst

Hiring Manager: Brian Simek

Company: Wheels, Inc.

Wheels Overview

Wheels, Inc. was established in 1939 as the world’s first automotive fleet leasing and management company. As one of the largest privately-held companies in North America, Wheels features a portfolio of 315,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of […]