JOB BOARD

Posted On: 08-19-2019 Position Title: Workforce Management Coordinator Job Location: Virtual Apply Online: https://careers-wth.icims.com/jobs/1503/workforce-management-coordinator/job Overview Are you highly organized and thrive in a fast paced environment?  Do you want to grow your career in a fun industry?  If so, we may have the role for you!   World Travel Holdings is seeking a Workforce Management Coordinator to maximize efficiencies within the Customer Care Department by providing support in the daily processes associated with agent staffing, […]

Posted On: 08-19-2019 Position Title: Kronos Systems Analyst Job Location: Rochester, New York Apply Online: https://rrhs.wd5.myworkdayjobs.com/RRH/job/Riedman-Campus/Kronos-Systems-Analyst_REQ_101771   SUMMARY: The primary responsibility of the Kronos Systems Analyst is to ensure that the Kronos Labor Management System (timekeeper and advanced scheduling) is operating accurately, effectively and reflects Rochester Regional Health’s business rules and statutory compliance requirements.  This position is also responsible for proactively creating reports, analyzing data and identifying opportunities for continuous improvement. STATUS: Full time LOCATION: […]

Posted On: 08-19-2019 Position Title: Workforce Planning and Reporting Manager Job Location(s): Remote – Michigan, Nashville, TN, Westborough, MA Apply Online: https://clearesult.wd1.myworkdayjobs.com/CLEAResult_External_Careers/job/Remote—Michigan/Workforce-Planning-and-Reporting-Manager_R0004356-1 Job Description Summary The Workforce Management and Reporting team provides operational support & delivery of results for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across several contact centers. This team provides best in class support to enable our customers to achieve core service level metrics and […]

Posted On: 8-13-2019 Position Title: Real-Time Performance Specialist, Workforce Management Job Location:  Chicago/Rosemont Illinois Contact Information:  Apply online at https://jobs.advocatehealth.com This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met. Major responsibilities include analyzing real time adherence data, researching performance issues, ensuring proper staff skilling in InContact and NICE, identifying areas of improvement, and adjusting associate schedules to meet the call center service standards. Provides reporting […]

Posted On: 8-13-2019 Position Title: Senior Manager, Workforce Planning and Forecasting Job Location: Norwalk, CT Apply Online: https://careers.priceline.com/jobs/r1840 We pride ourselves on Customer Care at priceline, and our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with priceline. Priceline is looking for a highly motivated and positive individual with deep experience in forecasting, scheduling, […]

Posted On: 7-30-2019 Position Title: Forecasting and Scheduling Analyst-BUS000GS Job Location: Dresher, PA | Plymouth, MN | Jacksonville, FL Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=BUS000GS Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. Creates “what if” scenarios for staffing, forecasting and budgeting purposes to ensure that Call Centers and/or Paper Based Utilities have sufficient resources to operate effectively. Incumbents will support the US domestic […]

Posted On: 7-30-2019 Position Title: Workforce Management Manager – CUS000A0 Job Location: Dresher, PA | Jacksonville, FL | Plymouth, MN Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=CUS000A0 Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. The Manager of Workforce Management will be responsible for leading a team of analysts in support of customer service offices including both Call Center and Back-Office operations. Ensures service delivery […]

Posted On: 06-28-2019 Position Title: Director – Global Capacity & Contact Management (GCCM) Job Location: Sunrise, FL Apply Online: https://jobs.americanexpress.com/jobs/19012022?lang=en-us&previousLocale=en-US   Description The Global Capacity & Contact Management (GCCM) team within the Global Strategy and Support (GSS) organization provides operational support & delivery of results to the Global Servicing Group (GSG) for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across 22 markets globally.  GCCM provides world class support […]

Posted on:  6/12/19 Position Title: Workforce Management Business Analyst Job Location: Tempe, AZ Company: WageWorks Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=3626 Job Description OVERVIEW AND REPORTING RELATIONSHIP With general supervision and using independent judgment and discretion, this position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely analysis of information, including but not limited to contact center trends, […]