Job Board2019-03-21T11:56:30-05:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Manager – Auburn Hills, MI – VW Credit

Posted On: 12-09-2019 Position Title: Workforce Manager – VCI002326 Job Location: Auburn Hills, MI Apply Online: https://vwgoa.taleo.net/careersection/jobdetail.ftl?job=VCI002326&lang=en#.XehqiR4uKHw.link The Workforce Optimization Manager is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and operations objectives.  This individual will build and lead a highly skilled team of workforce management professionals who will analyze and forecast interaction volumes, identify relevant customer and business trends, determine staff requirements, develop schedules, and […]

WFM Analyst II/Scheduler – Multiple Locations – Anthem, Inc.

Posted On: 12-04-2019 Position Title: WFM Analyst II/Scheduler Job Locations: Multiple – see below Apply Online:  https://careers.antheminc.com/jobs/workforce-management-analyst-ii-scheduler-multiple-locations-ps29177-46460   Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more […]

Sr. Scheduling & Forecasting Analyst – Chicago, IL – Grubhub

Posted On: 11-15-2019 Position Title: Sr. Scheduling & Forecasting Analyst Job Location: Chicago, IL Apply Online: https://careers-grubhub.icims.com/jobs/9081/sr.-scheduling-%26-forecasting-analyst/job About The Opportunity Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa). While we are food-obsessed, we are also customer-obsessed. […]

Workforce Manager Chicago, IL – Grubhub

Posted On: 11-15-2019 Position Title: Workforce Manager Job Location: Chicago, IL Apply Online: https://careers-grubhub.icims.com/jobs/9079/manager%2c-workforce/job About The Opportunity Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa). While we are food-obsessed, we are also customer-obsessed. We look to […]

Work Management Specialist – Irvine, CA – Capital Group

Posted On: 11-15-2019 Position Title: Work Management Specialist Job Location: Irvine, CA Apply Online: https://jobs.capitalgroup.com/job/Irvine-Work-Management-Specialist-CA-92618/608042100/?locale=en_US Company: Capital Group Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another. Bring your energy and unique perspective to Capital and you’ll have the opportunity to […]

Workforce Optimization, Real-Time Analyst – Orlando, FL – Wyndham Vacation Clubs

Posted On: 11-15-2019 Position Title: Workforce Optimization, Real Time Analyst Job Location: Orlando, FL Apply Online: https://www.wyndhamdestinations.com/careers/jobs?keywords=1910362 Job Summary: Contribute to the management of current week operations of the Wyndham Destinations Contact Centers. Coordinate all activities across a multi-site and At Home environment to meet service level objectives in a real-time manner. Responsibilities: Enter data and information into the workforce management systems Coordinates current week scheduling and adherence activities ensuring performance goals are met. Serves as […]

Manager, Workforce Management – Lake Forest, IL – Trustmark

Posted On: 11-04-2019 Position Title – Manager, Workforce Management Job Location – Lake Forest, IL Company Name – Trustmark Contract Information – Laura Joachim ljoachim@trustmarkbenefits.com Apply Online: Manager, Workforce Management Trustmark is seeking a Manager, Workforce Management. The Manager, Workforce Management role is new and includes forecasting, resource planning, scheduling, reporting and performance measurement, and reports to the Contact Center CoE Lead. You are responsible for developing our workforce management models, processes and procedures, and […]

Workforce Analyst – Albany, OR – Assurant

Posted On: 10-30-2019 Position Title: Workforce Analyst Job Location: Albany, OR Company Name:  Assurant Apply Online:  https://assurant.wd1.myworkdayjobs.com/Assurant_Careers/job/Albany/Workforce-Analyst_R-83932 Position is responsible for proactively monitoring, managing, and communicating intraday contact center performance in support of contractual obligations and organizational goals for multiple clients, campaigns, products and sites.  Also includes some mid-range scheduling/planning tasks.  Reports to Workforce Management Supervisor(s). Key Responsibilities: Monitors and responds to Real Time Adherence (RTA), queue activity, and service levels Analyzes intraday and historical […]

Sr. Workforce Manager – Austin, TX – Alorica

Posted On: 10-29-2019 Position Title: Sr. Workforce Manager Job Location: Austin, TX Contact: Von Crisius Fallurin VonCrisius.Fallurin@alorica.com or Pamela Calhoun Pamela.Calhoun@alorica.com. GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs senior level professional review […]

WFM Forecasting / Capacity Planning Analyst – Melbourne, FL/Colorado Springs, CO/Remote – Christian Care Ministry

Posted On: 10-20-2019 Position Title: WFM Forecasting / Capacity Planning Analyst Job Location: Melbourne, FL/Colorado Springs, CO/Remote Contact: Tripp Walton – twalton@tccm.org This position will focus on the development and administration of workforce management forecasting and data systems supporting contact center operations. The WFM Forecasting / Capacity Planning Analyst will work with internal and external stakeholders to ensure Key Performance Indicators (KPIs) are being met. Christian Care Ministry is a community of Christians that requires […]