Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Management Business Analyst – Tempe, AZ– Wageworks

Position Title: Workforce Management Business Analyst Job Location: Tempe, AZ Company: WageWorks Apply online: Job Description OVERVIEW AND REPORTING RELATIONSHIP With general supervision and using independent judgment and discretion, this position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely analysis of information, including but not limited to contact center trends, call volumes, patterns, […]

Workforce Specialist – Omaha, NE – Omni Hotels and Resorts

Posted On: 06-12-2019 Position Title: Workforce Specialist Job Location: Omaha, NE Apply Online: Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us […]

Senior Workforce Operations Analyst – Draper, UT – Ebay

Posted On: 06-05-2019 Position Title: Senior Workforce Operations Analyst Job Location: Draper, UT Apply Online: Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a […]

Senior Manager, Workforce Management – Norwalk, CT – Priceline

Posted On: 06-04-2019 Position Title: Senior Manager, Workforce Management Job Location: Norwalk, CT Apply Online: We pride ourselves on Customer Care at priceline, and our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with priceline. Priceline is looking for a highly motivated and positive individual with deep experience in forecasting, scheduling, and budget […]

Capacity Planning Specialist – United States – MissionSide

Posted On: 02-08-2019 Position Title: Capacity Planning Specialist Job Location: United States Apply Online: Company Name:  MissionSide   MISSIONSIDE NEEDS TALENT LIKE YOURS. You have the unique opportunity to join MissionSide’s team of energetic, passionate individuals as we support the 2020 U.S. Census Program. The Workforce Optimization Capacity Planning Specialist supports our mission by assisting in call center operational and financial analysis, ensuring that the program contact centers forecasting and financials are aligned, and determining the […]

Sr. Workforce Analyst – Eden Prairie, MN – UnitedHealth Group

Posted On: 05-24-2019 Position Title: Sr. Workforce Analyst Job Location: Eden Prairie, MN Apply Online: If you were a kid, would you look up to you? Don’t let opportunities pass you by We’re glad you found an interesting job on the UnitedHealth Group careers website. If you’re bold, driven and determined to make a difference in people’s lives, you should know that our global reach could take your career to truly new heights. UnitedHealth […]

Sr. Coordinator Quality Monitoring – Irving, TX – Nissan Motors Acceptance Corporation (NMAC)

Posted On: 05-11-2019 Position Title: Sr. Coordinator Quality Monitoring Job Location: Irving, TX Apply Online: Nissan Motors Acceptance Corporation (NMAC) is currently looking for a Sr. Coordinator Quality Monitoring to join our team in Irving, Texas. This role will be responsible for management and performance of quality monitoring, ensuring all aspects of analysis, scoring, and feedback is consistent and accurately delivered for the NMAC contact centers.  This role will also provide support and administration […]

Quality Monitoring Supervisor – Irving, TX – Nissan Motors Acceptance Corporation (NMAC)

Posted On: 05-11-2019 Position Title: Quality Monitoring Supervisor Job Location: Irving, TX Apply Online:–Quality-Monitoring_R00036757-1 With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We’re currently looking for […]

Call Center Professionals – Multiple Positions – Philadelphia, PA – Penn Medicine

Posted On: 05-06-2019 Position Title: Call Center Professionals – Multiple Positions Job Location: Philadelphia, PA To apply: send your resume to: David Schaaf, Associate Director Talent Acquisition at Call Center Professionals Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and […]

Senior WFO Capacity Planning Analyst – Peoria, IL – Ameren

Posted On: 04-18-2019 Position Title: Senior WFO Capacity Planning Analyst Job Location: Peoria, IL Apply Online:   About The Position The Sr WFO Capacity Planning Analyst is responsible for managing long term forecasting and capacity planning for Customer Service operations.  They work closely with senior leadership and other members of the Workforce Optimization team to develop strategies to achieve service level goals, manage staffing levels, and improve organizational performance.   Key responsibilities include:   […]