Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Scheduling and Forecasting Coordinator – UT or AZ – AAA NCNU

Posted On: 9-20-2021 Position Title: Scheduling and Forecasting Coordinator (Focus on Scheduling) Job Location: UT or AZ Apply Online: https://ncnu.wd1.myworkdayjobs.com/AAA_NCNU_Careers/job/Clearfield-UT/Forecasting—Scheduling-Coordinator—Utah_J119482-1 We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. At AAA, our Team Members strive to […]

Workforce Optimization Manager – Multiple Locations – Roundpoint Mortgage

Posted On: 9-11-2021 Position Title: Workforce Optimization Manager Job Location: Dallas/Fort Worth, TX area, Ft Mill, SC/Charlotte, NC Metro Contact – ryan.holmes@roundpointmortgage.com (but prefer to have applications submitted via our careers page instead of emailing me directly if that is possible to list instead Apply Online: https://boards.greenhouse.io/roundpointmortgageservicingcorporation/jobs/3433270 ) Position Summary The Workforce Optimization(WFO) Manager will own the process for capacity planning, long and short-term forecast, scheduling, and real-time functions including phone calls, chat, emails, SMS, […]

Training Specialist – Omaha, NE – AAA Life Insurance Company

Posted On: 9-8-2021 Position Title: Training Specialist Job Location: Contact: Ejones@aaalife.com or 402-609-8794 Company: AAA Life Insurance Company AAA Life is looking for highly motivated Training Specialist to assess and create on-going training and development of our dynamic service teams.  Based in our Omaha office, this role provides an opportunity to directly impact our success through the development and delivery of robust training programs that address multiple modules such as customer service, time management and […]

Workforce Manager – Austin, TX – Faneuil Inc.

Posted On: 9-8-2021 Position Title: Workforce Manager Job Location: Austin, TX Contact: Charles Harris (charris1@faneuil.com) Company: Faneuil Inc. The Workforce Manager is responsible for the development of the workforce specialists to ensure that call center objectives such as service level and shrinkage goals are met. The Workforce Manager would be tasked with managing the day-to-day activities of the team, will also develop tactics based on the manager’s and company’s strategies for success while maintaining a […]

Contact Center Workforce Analyst (Contract) – Remote – Flinn Scientific

Posted On: 8-31-2021 Position Title: Contact Center Workforce Analyst (Contract) Job Location: Remote Apply Online: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=be078169-a214-4ce4-bb55-80d344fe2d89&ccId=19000101_000001&lang=en_US Flinn Scientific, the industry leader in enabling science teachers to educate young minds in both the US and Canada, is seeking a Workforce Analyst for a 6-month contract with possibility of extension.  We are looking for a candidate who is skilled at analyzing inbound interaction volume for a multi-channel contact center environment and deriving long and short-term actions to […]

Instructional Designer – Multiple Locations – Sentry

Posted On: 8-24-2021 Position Title: Instructional Designer Job Location: This position can work out of any Sentry office including Madison, WI, Scottsdale, AZ, Davenport, IA and Goldsboro, NC. Apply Online: https://jobs.sentry.com/search/126135 Overview We believe in learning, and fully understand that it doesn’t happen by accident. In fact, it requires a strong strategic plan partnered with individuals who understand the complexities of learning as well as leadership and professional development. Is that you? Do you have […]

Scheduling Workforce Management Analyst – Multiple Locations – Ally

Posted On: 8-23-2021 Position Title: Scheduling Workforce Management Analyst Job Location: Jacksonville, FL & Charlotte, NC & Lewisville, TX Contact Information: Kristina Kongmany (Kristina.Kongmany@Ally.com) Company Name: Ally Job Description: Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are all […]

Intra-day Workforce Management Analyst – Multiple Locations – Ally

Posted On: 8-23-2021 Position Title: Intra-day Workforce Management Analyst Job Location: Jacksonville, FL & Charlotte, NC & Lewisville, TX Contact Information: Kristina Kongmany (Kristina.Kongmany@Ally.com) Company Name: Ally   Job Description: Ally and Your Career Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams and causes that are […]

Contact Center Optimization – Performance Advisor – Remote – CVS Health

Posted On: 8-23-2021 Position Title: Contact Center Optimization – Performance Advisor Job Location: Fully Remote Apply:  https://jobs.cvshealth.com/job/13536488/workforce-performance-manager-fully-remote/ Company Name: CVS Health Hiring Manager: Brian C. Lee (Brian.Lee2@CVSHealth.com)   Position Summary : This Advisor will have up to two Senior Consultant positions reporting to them & will perform KPI financial analysis and system administration for multiple areas of the Coram Contact Center business units. As part of the everyday activities, the Advisor will review performance data […]

Administrator, Contact Center Operations – Nashville, TN – BMI

Posted On: 8-26-2021 Position Title: Administrator, Contact Center Operations Job Location: Nashville, TN Apply Online: https://BMI.applicantstack.com/x/apply/a2wnzfbxfx2k   POSITION SUMMARY: Responsible for the daily administration of the contact center technology, planning and implementing call center and workforce strategies and improving systems and processes. FUNCTIONS OF THE JOB: Administers a blended call environment; including, but not limited to, creating outbound call campaigns, monitoring system performance, user set-ups, creating / modifying IVR’s, and providing technical support to agents […]

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