Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

WFM Forecasting / Capacity Planning Analyst – Melbourne, FL/Colorado Springs, CO/Remote – Christian Care Ministry

Posted On: 10-20-2019 Position Title: WFM Forecasting / Capacity Planning Analyst Job Location: Melbourne, FL/Colorado Springs, CO/Remote Contact: Tripp Walton – This position will focus on the development and administration of workforce management forecasting and data systems supporting contact center operations. The WFM Forecasting / Capacity Planning Analyst will work with internal and external stakeholders to ensure Key Performance Indicators (KPIs) are being met. Christian Care Ministry is a community of Christians that requires […]

Manager, Workforce Management – Atlanta, GA – Cox Enterprises

Posted On: 9-23-2019 Position Title: Manager, Workforce Management Job Location: Atlanta, GA Apply Online: Role Summary   The Manager of Capacity Planning leads a team of analysts responsible for enterprise planning.  The scope of this position includes long range workload forecasting, hire plans, and budget preparation and digital support (chat & messenger). Responsibilities include planning for internal and external resources.  This individual is also responsible for tracking enterprise performance metrics.     Primary Responsibilities and […]

Verint Consultant Quality and/or Analytics – Remote – Group Elite Communications

Posted On: 9-12-2019 Position Title: Verint Consultant – Quality and/or Analytics Job Location: Remote – US or Canada Apply Online: Quality and/or Analytics Trainer & Consultant – Remote Position Group Elite Communications – Denver, CO The main function is to deliver onsite and remote user application training and real life experience and best practices on the Verint Systems product lines.  We are looking to hire skilled candidates with expert knowledge of Verint Quality and/or […]

Trust Scheduling Analyst – Portland, OR – Airbnb

Posted On: 9-9-2019 Position Title: Trust Scheduling Analyst Job Location: Portland, OR Apply Online: Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique […]

Workforce Analyst II – New York, NY – Fidelis Care

Posted On: 09-09-2019 Position Title: Workforce Analyst II Job Location: New York City Regional Office-95-25 Queens Blvd Apply Online: Company Name: Fidelis Care Job Description Summary Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage. Oversee and monitor real-time call activity […]

Workforce Management Coordinator – Remote – World Travel Holdings

Posted On: 08-19-2019 Position Title: Workforce Management Coordinator Job Location: Virtual Apply Online: Overview Are you highly organized and thrive in a fast paced environment?  Do you want to grow your career in a fun industry?  If so, we may have the role for you!   World Travel Holdings is seeking a Workforce Management Coordinator to maximize efficiencies within the Customer Care Department by providing support in the daily processes associated with agent staffing, […]

Kronos Systems Analyst – Rochester, NY – Rochester Regional Health

Posted On: 08-19-2019 Position Title: Kronos Systems Analyst Job Location: Rochester, New York Apply Online:   SUMMARY: The primary responsibility of the Kronos Systems Analyst is to ensure that the Kronos Labor Management System (timekeeper and advanced scheduling) is operating accurately, effectively and reflects Rochester Regional Health’s business rules and statutory compliance requirements.  This position is also responsible for proactively creating reports, analyzing data and identifying opportunities for continuous improvement. STATUS: Full time LOCATION: […]

Workforce Planning and Reporting Manager – Multiple Locations – CLEAResult

Posted On: 08-19-2019 Position Title: Workforce Planning and Reporting Manager Job Location(s): Remote – Michigan, Nashville, TN, Westborough, MA Apply Online:—Michigan/Workforce-Planning-and-Reporting-Manager_R0004356-1 Job Description Summary The Workforce Management and Reporting team provides operational support & delivery of results for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across several contact centers. This team provides best in class support to enable our customers to achieve core service level metrics and […]

Real-Time Performance Specialist, Workforce Management – Rosemont, IL – Advocate Aurora Health

Posted On: 8-13-2019 Position Title: Real-Time Performance Specialist, Workforce Management Job Location:  Chicago/Rosemont Illinois Contact Information:  Apply online at This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met. Major responsibilities include analyzing real time adherence data, researching performance issues, ensuring proper staff skilling in InContact and NICE, identifying areas of improvement, and adjusting associate schedules to meet the call center service standards. Provides reporting […]