Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Onboarding Consultant – Virtual – Community WFM

Posted On: 1-22-2021 Position Title: Onboarding Consultant Job Location: Virtual Contact: Matt Duncan at Onboarding Consultant CommunityWFM is seeking to hire a full-time Onboarding Consultant/Trainer to join our growing team. What you will be doing: The Onboarding Consultant role is focused on configuring and training new CommunityWFM customers utilizing a consultive and interactive approach. Onboarding Consultants lead new customers through three training sessions totaling 8 days of training. Additional responsibilities include assisting the help […]

Senior Business Systems Consultant – Mayfield Hts, OH -Progressive

Posted On: 01-22-2021 Position Title: Senior Business Systems Consultant Job Location: Mayfield Hts, OH Apply Online: As a business systems consultant, you will partner with business sponsors and IT to deliver on efforts and support applications and tools. You will be responsible for gathering business requirements, helping assess solutions, and overseeing their implementation. You will also support ongoing monitoring, maintenance, and defect/outage resolution. Work efforts may span across our enterprise or be Customer Relationship […]

Account Executive – Alpharetta, Georgia – Intradiem

Posted On: 01-19-2021 Position Title: Account Executive Job Location: Alpharetta, Georgia Apply Online: Reports To:                 Vice President of Sales Who We Are: Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center – in real time – and takes immediate action to support […]

WFO Real Time Coordinator – Orlando, FL – Wyndham Destinations

Posted On: 01-15-2021 Position Title: WFO Real Time Coordinator Job Location: Orlando, FL Apply Online: Go Put the World on Vacation At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every […]

Sr. Manager, Planning – Atlanta, GA – Assurant

Posted On: 12-13-2020 Position Title: Sr. Manager, Planning Job Location: Atlanta, GA or Remote Apply Online:–Planning—Vendor-Support_R-88193 Leading and serving as a subject matter expert for business unit Workforce Planning; you will support multiple lines of business and multi-site Call Center Operations. Our Call Centers operate in multiple locations and include outsourced providers supporting 24×7 operations in a multi-skill, enterprise routing environment. This position is also responsible for properly planning staffing levels in all locations […]

Workforce Analyst, Customer Experience – Tracy, CA – RH

Posted On: 11-23-2020 Position Title: WORKFORCE ANALYST, CUSTOMER EXPERIENCE Job Location: Tracy, CA, United States Apply Online: Contact: Eugenia Russell at or 209-275-9102 JOB DESCRIPTION At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who […]

Sr. Manager, Workforce Management – Englewood, CO – TTEC

Posted On: 11-19-2020 Position Title: Sr. Manager, Workforce Management Job Location: Englewood, CO Contact: Remote Senior Manager, Workforce Management Sr. Manager, Workforce Management TTEC is seeking a seasoned Sr Manager of Workforce Management to join our Customer Managed Services team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next director of workforce management  – to help us continually find ways to exceed customers’ needs and build […]

Manager Workforce Management – El Paso, Texas – FullBeauty Brands

Posted On: 10-06-2020 Position Title: Workforce Manager Job Location: El Paso, Texas Contact: Alfonso Espinoza, Director – Human Resources – 915.225.4122 – POSITION DESCRIPTION  Date:  10/15/2020    Position Title: Manager Workforce Management Reports to: Director of Customer Care Department:  Customer Care                                                       # Of Assoc. Supervised:  9 Directly Location: El Paso, TX                                                             POSITION SUMMARY: Provide strategic direction and oversight of the workforce management functions within the Customer Care group. Optimize customer experience and workforce […]

Resource Planning Analyst – Remote/Hybrid – ZillowGroup

Posted On: 11-03-2020 Position Title: Resource Planning Analyst Job Location: Hybrid/Remote – Atlanta; Centennial; Dallas; Houston; Seattle Apply Online: About the team We are heavy-hitters who move fast, think big and team up to deliver results. Our closest partners are the product org, the marketing team, and the sales force. Analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis. Creates schedules and provides […]

Capacity Planner I – Multiple Locations or Remote – USAA

Posted On: 10-26-2020 Position Title: Capacity Planner I – – Life Company (Job ID R0052560) Job Location: San Antonio, Phoenix, Colorado Springs, Tampa Offices or Remote Apply Online:   Purpose of Job We are currently seeking a talented Capacity Planner I for a new Workforce management organization in the USAA Life Company. This role can be located in the San Antonio, Phoenix, Colorado Springs, Tampa Office or 100% Remote Work Environment. We are looking […]

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