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Workforce Analyst II – Rego Park, NY – Fidelis Care
Posted On: 6-26-2020 Job Title: Workforce Analyst II Job Location: Rego Park, NY Contact Information: Brittany.lauterwasser@centene.com and schang@fideliscare.org. Company Name: Fidelis Care Job Description: Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage. Oversee and monitor real-time call activity at various call […]
Forecasting Specialist Customer Service – Various Locations – Kaiser Permanente
Posted On: 06-11-2020 Position Title: Forecasting Specialist Customer Service Job Location: Various – Duluth, GA – Corona, Cal – Denver, Co. – Fulton, Maryland Contact: michele.austin@kp.org – www.kp.org/careers Forecasting Specialist Customer Service # 877636 The Forecasting Specialist is responsible to ensure client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Accountable for producing accurate annual, quarterly, monthly and daily volume and staffing forecasts for all lines of business. […]
Orkin Customer Contact Center Workforce Manager – Atlanta, GA – Orkin
Posted On: 05-26-2020 Position Title: Orkin Customer Contact Center Workforce Manager Job Location: Atlanta, GA – Remote Contact: Amelia Kelly akelly@rollins.com Orkin Customer Contact Center (OCCC) Workforce Manager Job Description Job Title: Orkin Customer Contact Center Workforce Manager Department: OCCC Status: Exempt Reports To: Managing Director, OCCC Education: High School Diploma Summary: At Orkin, our purpose is to help protect the world where we live, work and play. To support our customers and field […]
Workforce Manager – Boynton Beach, FL – NYU Langone Health
Posted On: 05-06-2020 Position Title: Workforce Manager Job Location: Boynton Beach, FL Apply Online: https://jobs.nyulangone.org/job/10979396/workforce-manager-boynton-beach-fl-boynton-beach-fl/ NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer […]
Forecast Analyst, Workforce Optimization – San Antonio, TX – Hulu
Posted On: 05-04-2020 Position Title: Forecast Analyst, Workforce Optimization Job Location: San Antonio, TX Apply Online: https://www.linkedin.com/jobs/view/1814342706/ Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking […]
Workforce Management (WFM) Supervisor – West Trenton, NJ – NJM Insurance Group
Posted On: 04-06-2002 Position Title: Workforce Management (WFM) Supervisor Job Location: West Trenton, NJ Contact: Rich Weissenburger rweissenburger@njm.com “You work for NJM? That’s a great company!” If you’re hired at NJM, you’ll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great company? Because our employees enjoy […]
Head of Workforce Management and Reporting – Multiple Locations – CVS Health
Posted On: 04-03-2020 Position Title: Head of Workforce Management and Reporting Job Location: AZ – Scottsdale, CA – Redlands, IL – Northbrook, RI – Woonsocket, TX – Irving Apply Online: www.jobs.cvshealth.com Apply to job number 1234957BR Position Summary: The Head of Workforce Management will be responsible developing and implementing a best in class workforce management, forecasting, reporting and analytics model. This role will be critical in driving the following objectives: • Transform our call volume […]
Workforce Analyst – Ann Arbor, MI – Thomas Reuters
Posted On: 03-11-2020 Position Title: Workforce Analyst Job Location: Ann Arbor, MI Apply Online: https://jobs.thomsonreuters.com/ShowJob/Id/416401/Workforce-Analyst/ Job Description The Workforce Analyst is responsible for forecasting call volume and creating work schedules that efficiently and effectively utilize department resources to meet the department’s response time goals. Principal Accountabilities: Lead all workforce management (forecasting and scheduling) activities to meet needs of internal and external customers. These duties include, but are not limited to: Create call volume forecasts Create […]
Sr. Workforce Analyst – Scheduling – Nevada – Barclays
Posted On: 03-03-2020 Position Title: Sr. Workforce Analyst – Scheduling Job Location: Nevada Apply Online: https://home.barclays/who-we-are/ Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information. Barclays is a global transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the […]
Quality Assurance Manager FGP Access Contact Center – Boynton Beach-Florida – NYU Langone Health
Posted On: 02-28-2020 Position Title: Quality Assurance Manager FGP Access Contact Center Job Location: Boynton Beach-Florida Apply Online: https://jobs.nyulangone.org/job/9601052/quality-assurance-manager-fgp-access-contact-center-boynton-beach-florida-boynton-beach-fl/ NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, […]