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Workforce Analyst – Ann Arbor, MI – Thomas Reuters
Posted On: 03-11-2020 Position Title: Workforce Analyst Job Location: Ann Arbor, MI Apply Online: https://jobs.thomsonreuters.com/ShowJob/Id/416401/Workforce-Analyst/ Job Description The Workforce Analyst is responsible for forecasting call volume and creating work schedules that efficiently and effectively utilize department resources to meet the department’s response time goals. Principal Accountabilities: Lead all workforce management (forecasting and scheduling) activities to meet needs of internal and external customers. These duties include, but are not limited to: Create call volume forecasts Create […]
Sr. Workforce Analyst – Scheduling – Nevada – Barclays
Posted On: 03-03-2020 Position Title: Sr. Workforce Analyst – Scheduling Job Location: Nevada Apply Online: https://home.barclays/who-we-are/ Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information. Barclays is a global transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the […]
Quality Assurance Manager FGP Access Contact Center – Boynton Beach-Florida – NYU Langone Health
Posted On: 02-28-2020 Position Title: Quality Assurance Manager FGP Access Contact Center Job Location: Boynton Beach-Florida Apply Online: https://jobs.nyulangone.org/job/9601052/quality-assurance-manager-fgp-access-contact-center-boynton-beach-florida-boynton-beach-fl/ NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, […]
Workforce Management Analyst – Remote – Hopper
Posted On: 02-26-2020 Position Title: Workforce Management Analyst: Job Location: Remote (NY/IL/MA) Apply Online: https://jobs.lever.co/hopper/02fce011-94df-4e64-9fbd-25a6648d7473 ABOUT HOPPER At Hopper, we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel app — one that enables our customers to save money and travel more. With over $235M CAD in funding from leading […]
Real Time Analyst – Farmington Hills, MI – Delta Dental
Posted On: 02-26-2020 Position Title: Real Time Analyst Job Location: Farmington Hills, MI Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?c=1214201&d=TRI#/ Description Job Summary: To lead the analysis and administration of the daily operational needs of the Customer Service contact center in order to ensure that departmental goals and objectives are met. Primary Job Responsibilities: Analyzes intraday departmental workloads, including incoming calls and document queues, in order to ensure appropriate coverage levels. Monitors real time adherence to schedule and […]
Supervisor Workforce Optimization Planning – Portland, OR or Burlington, WA – Cambria Health Solution
Posted On: 02-24-2020 Position Title: Supervisor Workforce Optimization Planning Job Location: Portland, OR or Burlington, WA Apply Online: https://careers-cambiahealth.icims.com/jobs/26561/supervisor-workforce-optimization-planning/job Contact: Anna Neir, Recruiter – ANNA.NEIR@cambiahealth.com – (360) 755-2628 Overview Supervisor Workforce Optimization Planning Portland, OR or Burlington, WA The Supervisor Workforce Optimization Planning plays a key role in assisting Operations in their efforts to improve the member experience and reduce the cost of service. The Supervisor will oversee a team of professionals performing workforce management scheduling […]
Workforce Management Real Time Analyst – Baltimore, MD – IKEA
Posted On: 02-24-2020 Position Title: Workforce Management Real Time Analyst Job Location: Baltimore, MD Apply Online: https://seeacareerwithus.com/jobsearch/job-details/workforce-management-real-time-analyst-41950-1/ WHY WE WILL LOVE YOU Qualifications * Minimum of 2 years workforce management experience or staff planning experience * Contact center or customer support center business experience (preferred) * Advance use of Microsoft Office Excel * Experience working with Workforce Management software (i.e., Interactive intelligence, IEX) communication platforms is beneficial * Strong Analytical skills and the ability to […]
Specialist – Resource Planning & Analysis – Atlanta, GA – Delta Air Lines
Posted On: 2-20-2020 Position Title: Specialist – Resource Planning & Analysis Job Location: Atlanta, GA Contact information: Crystal Chapman, crystal.chapman@delta.com Overview & key responsibilities Apply the principles of Reservations staffing across engagement centers and lines of business. The Specialist provides analysis for determining staffing requirements based on changes in process, technology, and flight schedule, in addition to strategically planning for long term vision. Summary of responsibilities (not comprehensive of all tasks): Develops recommendations based on […]
WFM Team Leader – Folsom, CA – Voxpro powered by TELUS International
Posted On: 2-20-2020 Position Title: WFM Team Leader Job Location: Folsom, CA Contact Information: Amy Nations, Senior Talent Consultant amy.nations@voxprogroup.com Company Name: Voxpro powered by TELUS International Position Overview: The Workforce Supervisor is responsible for the development of the Workforce Team to ensure that Contact Center KPIs (e.g., service level, line adherence) are met. The Team Leader would be tasked with managing the day to day activities of the team, and will also develop tactics […]
Customer Service Workforce Manager – Multiple Locations – Kaiser Permanente
Posted On: 2/12/2020 Position Title: Customer Service Workforce Manager Job Location: Various – Duluth, GA – Corona, Cal – Denver, Co. – Fulton, Maryland Contact: denise.a.bryant@kp.org – www.kp.org/careers Customer Service Workforce Manager #849566 Responsible for oversight, coaching and development of Workforce Specialists and Coordinators in a multi site contact center. Ensure that communication between control desk and regional sites is consistent. Follow-up with regional site management on recurring performance or adherence concerns affecting goals. The Workforce/Intraday Manager may […]