Job Board2019-03-21T11:56:30-04:00

Job posting on this page is available to active SWPP and QATC Members.

Contact Center Workforce Operations Analyst – Amherst NY or Cleveland OH – Key Bank

Posted On: 06-17-2021 Position Title: Contact Center Workforce Operations Analyst Job Location: Amherst NY or Cleveland OH Apply Online: https://keybank.wd5.myworkdayjobs.com/External_Career_Site/job/Amherst-NY/Contact-Center-Operations-Analyst_R-1475-1 The purpose of this position is to provide full-range workforce management (WFM) support to the contact center.  Administer Contact Center forecasts by analyzing all pertinent data, historical trends, risk factors and business initiatives.  Provide statistical analysis of call volumes, handle times, and shrinkage, analyze and administer Contact Center schedules, through the use of the e-WFM […]

Workforce Consultant – Joliet, IL – First Midwest Bank

Posted On: 06-09-2021 Position Title: Workforce Consultant Job Location: Joliet, IL Apply Online:  www.firstmidwest.com First Midwest, with assets over $20 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area’s largest independent bank holding companies, First Midwest provides the full range of commercial, retail banking, and wealth management services through some 120+ offices located in communities in metropolitan Chicago, Northwest Indiana, Central and Western Illinois, Eastern […]

Workforce Systems Analyst – Omaha, NE – AAA Life

Posted On: 6-2-2021 Position Title: Workforce Systems Analyst Job Location: Omaha, NE Contact: Kevin Claxton KClaxton@aaalife.com   AA Life is seeking a Workforce Systems Analyst, responsible for all workforce planning activities across the enterprise, collaborating with business units to assess talent needs to meet long-term goals and tactical service levels.  Partnering with Finance, IT and Human Resources to develop strategic and operational workforce plans, including capacity planning, headcount forecasting and analysis.  Integrate the planning process […]

Workforce Management Analyst – Irving, TX – Nissan

Posted On: 5-24-2021 Position Title: Workforce Management Analyst Job Location: Irving, TX Apply Online: https://alliance.wd3.myworkdayjobs.com/nissanjobs/job/Dallas-NMAC/Workforce-Management-Analyst_R00071527-1 Job Summary The Workforce Management (“WFM”) Analyst is responsible for monitoring and analyzing the NMAC Contact Center’s customer contact volume compared to staffing levels, both in real-time and historically.  The analyst will apply knowledge and concepts of basic algebra and statistics to drive the decision-making process associated with achieving service objectives and efficiency goals. This position supports all aspects of […]

Data Analyst – Workforce Planning & Analytics – Remote – ALSAC

Posted On: 5-21-2021 Position Title: Data Analyst – Workforce Planning & Analytics Job Location: Remote Apply Online: https://alsacstjude.wd1.myworkdayjobs.com/en-US/careersalsacstjude/job/Crosstown—Memphis/Data-Analyst—Workforce-Planning—Analytics_R0004915?sc_icid=alsac-jobs-hero-btn-jobs Job Description Responsible for compiling, summarizing, analyzing and reporting information for developing and modifying Enterprise Contact Center applications and executing ad hoc requests under moderate supervision. Develops and maintains current daily, weekly, monthly, and quarterly reports in support of Strategy and Operations. Query internal and external databases to extract, manipulate and format data to build reports with […]

Manager Workforce Management – Columbus, OH – Sedgwick

Date Posted: 05-12-2021 Position Title: Manager Workforce Management Job Location: Columbus, OH Apply Online: https://www.linkedin.com/jobs/view/2506107174 IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count […]

Director Workforce Management – Columbus, OH – Sedgwick

Date Posted: 05-12-2021 Position Title: Director Workforce Management Job Location: Columbus, OH Apply Online: https://www.linkedin.com/jobs/view/2503804453 Director Workforce Management IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people […]

Manager Workforce Optimization & Scheduling Priority Health – Grand Rapids, MI – Spectrum Health

Posted On: 05-07-2021 Position Title: Manager Workforce Optimization & Scheduling Priority Health Job Location: Grand Rapids, MI Apply Online: https://spectrumhealth.wd5.myworkdayjobs.com/SpectrumHealthCareers/job/Grand-Rapids-MI/Manager-Workforce-Optimization—Scheduling-Priority-Health_R8185 Job Description Job Summary Manages operations and services associated with Call Center Scheduling Services (Contact Center) in accordance with organization, compliance and regulatory requirements. Assumes day-to-day accountability for effective utilization of workforce, facilities, and equipment and the delivery of quality services by direct supervision of assigned staff and interdisciplinary collaboration within a clinical call center […]

WFM Schedule Admin – Remote or Galway, Ireland – Wayfair

Posted On: 05-05-2021 Position Title: WFM Schedule Admin Job Location: Remote or Galway, Ireland Apply Online: https://www.wayfair.com/careers/job/wfm-schedule-admin/5232512002?gh_src=a5f36eaa2 Workforce Management Team You will thrive if: You excel in a fast paced, forward thinking and dynamic environment You are self-driven and prefer to work in an autonomous role, where your input is valued You nerd out about creating efficiencies in business processes and workflows You believe data-led decision making is the standard You see feedback or failure […]

Director, Forecasting and Scheduling – Remote, US – Blackboard

Posted On: 05-05-2021 Position Title: Director, Forecasting and Scheduling Job Location: Apply Online: https://careers.blackboard.com/technology/position/director-forecasting-and-scheduling-reston-va-usa The Opportunity: We’re looking for a Director, Forecasting and Scheduling to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing […]

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