The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • WFM Power Hours – Connecting and reconnecting the dots.
    January 18 –

    Are you looking for a quick way to get your Operations Team and WFM on the same page?  Does your WFM Team receive questions from Operations that are already documented somewhere?
    A WFM Power Hour could be the solution to this concern.  A WFM Power Hour is an informal meeting that will give Operations an …

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