The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Solicit feedback for the WFM team during Performance Management review time.
    September 21 –

    As we begin to wrap up this year, Performance Management reviews start coming into mind.  What have we done well?  What could we have improved upon?  What do our clients (agents, supervisors, managers) believe can help them?   Use this time to solicit feedback for continuous improvement of the WFM team.
    You can use …

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Newsletter

Read the Quarterly SWPP
Newsletter – On Target

Upcoming Events


Oct

07

Web Seminar – Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track

October 7 @ 1:00 pm – 2:30 pm CDT


Oct

12

Contact Center Connections

October 12 – October 14


Nov

18

Web Seminar – Signs of Success: Metrics and Measures of WFM Performance

November 18 @ 1:00 pm – 2:30 pm CST


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