The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • What to Do When Workforce Management Forecasting Keeps Going Wrong
    November 23 –

    Put yourself in the shoes of a workforce management (WFM) analyst for a moment. You look at agent data for most of the afternoon and put together what you think is a solid forecast. Two days later, you’re still wondering what went wrong again and your boss is looking for long-term answers. Why …

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Upcoming Events



Northeast SWPP & QATC Regional Meeting online

December 3 @ 9:00 am12:00 pm EST



Call & Contact Center Expo

March 24, 2021March 25, 2021

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