The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • Comparing Back Office WFM to music. January 14 –

    One of the great privileges of my childhood was being able to take music lessons. I was involved in choirs and took violin, and piano. I was not the best at music and music theory, but it was fun, and it taught me a lot about practice, discipline, and even math. The timing …

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