The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • Developing a shadowing program.
    November 7 –

    It can be very difficult to get the buy-in from Operations when they’re trying to pull people off phones at inopportune times and they may not understand “The Power of One” as well as your Workforce team might. One good way to get their buy-in is to develop a shadowing program for managers, …

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