The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Planning will begin soon….  August 19 – 
    As this is the Summer of 2019, you are rapidly approaching “The Planning Season” for the year 2020.   Financially, organizations plan for growth, new software, new innovations, and a variety of new initiatives.
    What many organizations miss in the planning process is considering the training and “health checks” of current software, processes, and new …

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