Society of Workforce Planning Professionals
Become a Member: JOIN NOW
It's 9 a.m. on Monday morning.
Twenty staff members have called in sick.
There are hundreds of e-mails that need attention.
And calls are coming in as the result of last week's
promotional campaign. You feel like no one else has
to deal with anything like this . . . or do they?
You're not alone! People all over
the world are dealing with the
same issues. But how do you
connect with them?
Join Now
Become a Certified Workforce
Planning Professional (CWPP)!
There are hundreds of e-mails that need
attention. And calls are coming in as the
result of last week's promotional campaign.
You feel like no one else has to deal with
anything like this . . . or do they?
Click Here
SWPP Annual Conference
Read More
Plan to attend the only conference dedicated
specifically to contact center workforce
management held each year in Nashville, TN.
Workforce Management
Professional of the Year
SWPP is pleased to sponsor the Workforce
Management Professional of the Year award,
which recognizes a workforce management
professional who has shown outstanding
leadership in the industry.
Thank you SWPP Conference
Attendees!
At our SWPP Annual Conference, we
sponsor a service project to put together
fleece blankets - donated to the TN
Department of Children’s Services for
children displaced from their homes. A
blanket may be the only thing that these
children have to comfort them in a time
of upheaval. Thank You!
The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.
Most companies see achievement of SLA, or over-achieving SLA as cause for celebration; if it is achieved, everything is great. If we are better than the target, we are golden. However, the job does not stop there.
If you are achieving SLA, examine whether this is because you are right-staffed (good) or overstaffed (bad), …
