The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Set expectations and deadlines for WFM deliverables.
    November 22 –

    Have you ever heard someone in your department say, “I can’t do that task yet – I don’t have the information from (insert other area of the organization here).”  It is important to set some expectations and deadlines for deliverables that are needed in different areas of workforce management so that each group …

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