The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

LEARN MORE

Tip of the Week

  • How “Real” is your Real-Time Access Management Plan? 
    August 15 –

    In WFM, we try to do a lot of planning…for Long-term Staffing, Forecasting, setting up Schedules, and Reporting.  But how much planning do we do to manage our real-time operations?  Are we setting up processes for how we’ll react to significant changes in volume and resource requirements?  Is our daily management of activities …

Read More

Upcoming Events


Sep

14


Sep

19

QATC Annual Conference

September 19September 21

Our Sponsors