The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

Tip of the Week

  • Validate and verify your forecast accuracy.
    November 25 –

    We all spend time gathering history and creating our forecasts (both long and short term).  But even after the forecast is created, you need to continue to revisit and validate the accuracy.  This will help you to capture trends going forward.
    If your forecast is substantially higher or lower than what you expect, you …

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