The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • How flexible is your staff? April 15 –

    Do you know how flexible your staff is?  Be sure to survey your agents to find out what they will or won’t accept for schedules and scheduling processes. With the trend being to be more “agent friendly,” it is better to survey the staff to find how flexible or inflexible they are instead …

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Newsletter

Read the Quarterly SWPP
Newsletter – On Target

Upcoming Events


Tue

23

SWPP Annual Conference

April 23 – April 25


May

08

Webinar – Essentials of Staffing: Models and Calculations for Contact Center Staff

May 8 @ 1:00 pm – 2:00 pm CDT


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