The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Managing Your Remote Workforce Effectively.
    June 7 –

    Over the past year, it has been increasingly common for employees to work-from-home. However, it’s important for workforce planners to consider changes to their forecasting and scheduling practices to reflect the impact of agents working outside of the office.
    Workforce Optimization software allows contact centers to maximize efficiency both for in-office agents, and agents …

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