The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • The importance of Average Handle Time (AHT).  July 8 –
    How long is four and a half minutes? It depends on the context. If you’re rushing to make a flight, it can go by in the blink of an eye. But if your boss is Amazon CEO Jeff Bezos, and you’re sitting with him while on hold on your company’s own customer service …

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Newsletter

Read the Quarterly SWPP
Newsletter – On Target

Upcoming Events


Mon

29

Aspect ACE 2019

July 29 – August 1


Aug

14

Webinar – Managing Schedule Adherence: Creating an In-Place and On-Time Culture

August 14 @ 1:00 pm – 2:00 pm CDT


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