The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Getting back to basics.  August 12 –

    All too often, we fall back on technology to give us the information and results that we want and need.  Think about it — when was the last time you did something the hard way with a good old-fashioned pen and paper to find the answer to a problem?  While it may not …

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