The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Can your WFM Team explain the scheduling process?
    September 6 –

    Do your agents understand the scheduling process that the WFM team uses? Your WFM team needs to be able to explain this process from start to finish.  There can be many questions along the way, including things like:  How are the number of agents for each shift determined?  Why are schedules different lengths?  …

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Upcoming Events


Wed

22


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Nov

10

Fundamentals of WFM Web Seminar Series: Signs of Success

November 10 @ 2:00 pm3:00 pm EST

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