The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Document your preparedness plan. March 23 –

    While we are going through some of the most difficult and trying times for contact centers and the world in general, it is prudent of us, as WFM managers, to utilize sound processes and steps in getting our centers up and operating at some level for our customers.  If you have not done …

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