The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Approve vacations as soon as possible. March 4 –

    In many contact centers, the Workforce Management team is responsible for reviewing, approving and scheduling vacations. As such, the WFM team plays a vital role in influencing the overall employee experience, positively or negatively. How quick vacation requests are actioned can make a big difference to an employee’s engagement.
    Most people like to plan …

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Newsletter

Read the Quarterly SWPP
Newsletter – On Target

Upcoming Events


Wed

27

Call & Contact Centre Expo

March 27 – March 28


Apr

10

Webinar – Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals

April 10 @ 1:00 pm – 2:00 pm CDT


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