The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • Do you “SEE” the impacts? January 28 –

    As workforce management professionals, our jobs are to continue to read the data tea leaves and make qualified recommendations to the operational leadership that will place the contact center in a better position for success.  These recommendations may be large initiatives or small adjustments.  Regardless of size, as workforce management professionals, it is …

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