The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • Approve vacations as soon as possible. March 4 –

    In many contact centers, the Workforce Management team is responsible for reviewing, approving and scheduling vacations. As such, the WFM team plays a vital role in influencing the overall employee experience, positively or negatively. How quick vacation requests are actioned can make a big difference to an employee’s engagement.
    Most people like to plan …

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