Home 2018-06-28T17:13:29+00:00

The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • Home-working is great for filling split shifts.

    December 10 –

    Many contact centres have peaks in calls mid morning (typically 10am to Noon) and mid afternoon (2pm to 4.30pm).  A good shift pattern to cover this time period is called the Split Shift.  It is called split because there is a big gap in the middle.

    The problem with these shifts is that …

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