The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.


Tip of the Week

  • Stop putting out fires!
    October 19 –

    Many of us spend our days putting out fires and then don’t have the time to do other more productive tasks.  So if you’re putting out fires all day, what do you need?  No, not just a fire extinguisher.  You also need an arson investigation!
    While you do need the fire extinguisher, this only …

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Upcoming Events



WFO Virtual Conference

November 2November 13



Northeast SWPP & QATC Regional Meeting online

December 3 @ 9:00 am12:00 pm EST

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