The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Keep your Real-Time team fresh!  December 9 –

    For most of our contact centers, real-time adherence (RTA) is one of the busiest and most difficult jobs there is. Staring at readerboards, agent statuses, chat inboxes, ticketing systems, and managing service levels all day can be a very daunting task. Why not help them break up the day a little bit?
    Here in …

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Newsletter

Read the Quarterly SWPP
Newsletter – On Target

Upcoming Events

November 4-14, 2019
WFO Virtual Conference
www.ecrmevents.com

November 20, 2019
SWPP & QATC Regional Meeting
Orlando, FL

December 4, 2019
SWPP & QATC Regional Meeting
New York, NY

December 5, 2019
SWPP & QATC Regional Meeting
Atlanta, GA

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