Get an inside look at what’s next for Anaplan’s Contact Center Planning application. Join us on September 10th at 11:00 AM CDT for an exclusive webinar with leaders from Anaplan and their partner, Keyrus. They will be: Sharing upcoming and popular Contact Center Planning application capabilities. Unveiling proven strategies from leading contact centers. Demoing features for forecasting, staffing, and budgeting. Reserve your spot today We hope you'll join us!

Signs of Success: Metrics and Measures of WFM Performance -- Almost every contact center employee has a performance scorecard, outlining expected levels of performance in many different areas. The workforce management team is no exception. While the tasks may vary from center to center depending on size and functional design, there are common ways to define metrics that point to good performance and a job well done. Learn about the four components of WFM success, along with different ways to...

December 9 Setting Strategic Goals for Workforce Management — Just like the organization as a whole and the contact center within it, the Workforce Management department needs to have strategic goals that define the direction for the team. Clearly set overall goals make short-term decisions easier and performance more consistent. In this session, you will learn: The 10 most common goals. Definitions and applications. Implications of different calculations. Tradeoffs when goals create conflicts. The essentials of creating a strategic plan. Click here to register:  https://swpp.webex.com/weblink/register/r1ec61d8ea4c5ed1281f3ef62f2c1f754