The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Share the feeling across your company that every employee is valuable.
    October 18 –

    Often there is a feeling from some employees that “I am an underling and we only work to make the corporation rich.”   This is not helpful in trying to build a solid basis for working successfully.   We should all work to help everyone understand that the structure of an organization is the basis …

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