The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Do you know what you don’t know?  June 17 –
    Before you spend too much time contemplating this question, let me tell you that I didn’t know what I didn’t know when I first started in Workforce Management. Even when I felt like I did, I was still learning how to use our WFM system out of the box. And I didn’t know …

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