The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

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Tip of the Week

  • Train your WFM Team.  
    June 27 –

    Too often the people that attended the original training with your software vendor are no longer around.  All of your replacements have been trained by the ones that left and were never exposed to the full capabilities of your tools.  So in thinking about that at budget time, consider budgeting for the WFM …

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