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Register today and join us for the WFO Virtual Conference brought to you by CrmXchange in conjunction with the Society of Workforce Planning Professionals (SWPP) and the Quality Assurance and Training Connection (QATC).

2022 WFO Virtual Conference – Two Great Conferences Back to Back!
October 31 – November 10

Workforce Management & Performance
Oct. 31 – Nov. 3

Quality Assurance & Analytics
Nov. 7 – Nov. 10

Take advantage of this online, educational event that is focused on the issues that affect you and your business every day. Attend the sessions that are most interesting and relevant to you and your team, participate in the Virtual Lounge, and the Virtual Exhibit Hal — all at no charge!

Join the Live WFM/Performance Conference on October 31.  Learn best practices in workforce management and performance optimization without ever leaving your office.

WFM and Performance Keynote: WFM, WFO, WEM Isn’t It All the Same? — Juanita Coley, Solid Rock Consulting

Join the Live QA/Analytics Conference on November 7.  Gain insight into why customers are contacting your organization and learn best practices for formulating quality standards.

QA and Analytics Keynote: The Power of the Peer — Nate Brown, Arise

Click here to register:  https://www.ecrmevents.com/wfo2022/

NO COST TO ATTEND CONFERENCE SESSIONS!
BRING YOUR TEAM!
Quality Assurance and Analytics Sessions Workforce Management and Performance Optimization Sessions
• Transform Your Quality Program by Working Smarter, not Harder • Game Time! Learn Best Practices, Win Prizes, Play Jeopardy
• Using Interaction Analytics with VoC Data To Adapt To Customer Needs • Where WFM is Headed
• Improve Customer Experiences by Increasing Employee Satisfaction • Key to Stellar CX? Call Center and Back Office Integration
• Case Studies – How DenizBank and Florius Create Superior Agents, Boost Improvements • Tips and Tricks for Engaging Employees in the Hybrid Work Environment
• Tips and Techniques for Virtual Coaching • Extending Workforce Management Support to the Back Office
• Best Practices in 60 Minutes Roundtable • Managing Schedule Adherence: Creating an In-Place and On-Time Culture
If you miss a live session, no problem!
All webcasts are recorded and available for 7 days after the live event.

Register today at https://www.ecrmevents.com/wfo2022/.

Hope you will join us for this exciting event!

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