Be sure a call type has enough volume to be forecast accurately.
October 7 - In many centers, skill-based routing is implemented [...]
About sitemanager
This author has not yet filled in any details.So far sitemanager has created 836 blog entries.
WFM Forecasting / Capacity Planning Analyst – Melbourne, FL/Colorado Springs, CO/Remote – Christian Care Ministry
Posted On: 10-20-2019 Position Title: WFM Forecasting / Capacity Planning [...]
Keep your historical patterns in shape.
September 30 - Historical data is statistical representation of past [...]
Manager, Workforce Management – Atlanta, GA – Cox Enterprises
Posted On: 9-23-2019 Position Title: Manager, Workforce Management Job Location: [...]
Exceeding your service goals: was it worth it?
September 16 - We met our service goals this week! [...]
Verint Consultant Quality and/or Analytics – Remote – Group Elite Communications
Posted On: 9-12-2019 Position Title: Verint Consultant – Quality and/or [...]
Trust Scheduling Analyst – Portland, OR – Airbnb
Posted On: 9-9-2019 Position Title: Trust Scheduling Analyst Job Location: [...]
WFM Forecasting Analyst – Franklin, WI – Northwestern Mutual
Posted On: 9-9-2019 Position Title: WFM Forecasting Analyst (Requisition Number [...]
Workforce Analyst II – New York, NY – Fidelis Care
Posted On: 09-09-2019 Position Title: Workforce Analyst II Job Location: [...]
Set a theme for each year to energize your team.
September 9 - Want to energize and motivate your team? [...]