Sr Forecasting & Planning Analyst, Contact Center – Redmond, WA – Nintendo
Posted On: 07-31-2020 Position Title: Sr Forecasting & Planning Analyst, [...]
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Customer Service Call Center Planner and Schedule- Oklahoma City, Oklahoma – City of Oklahoma City
Posted On: 07-30-2020 Position Title: CUSTOMER SERVICE CALL CENTER PLANNER [...]
Workforce Management Analyst – Lawrenceville, NJ – J. Knipper & Company
Posted On: 07-30-2020 Position Title: Workforce Management Analyst Job Location: [...]
Work Force Optimization Director – Remote – ChangeHealthcare
Posted On: 7-24-2020 Position Title: Work Force Optimization Director Job [...]
Consider the impact of events on your forecast over time.
July 13 - As you look at the impact of [...]
Keep the lines of communication open in an outsourced environment.
July 6 - Forecasting and scheduling in an outsourced environment [...]
Do you know the value of one second of Average Handle Time (AHT)?
June 29 - Realistically, Workforce Planning professionals don’t always have [...]
Workforce Analyst II – Rego Park, NY – Fidelis Care
Posted On: 6-26-2020 Job Title: Workforce Analyst II Job Location: [...]
Take the SWPP Knowledge Assessment!
June 22 - In the last 15-20 years, contact center [...]
Think out of the box for WFM metrics.
June 15 - Think outside of the box when you [...]