Tips for holiday forecasting.
September 9 - We’re all familiar with how a holiday [...]
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Let’s look at contact center workload.
August 26 - What’s happening with contact center workload? [...]
Top to bottom line staffing: Measure lost time.
August 12 - A funny thing, our data. Our systems [...]
How frequently do you forecast?
August 5 - How often are you updating your forecast? [...]
“You get what you measure.”
July 29 - “You get what you measure” is an [...]
Limit time off requests for work areas impacted by adverse weather.
July 22 - Do you have a work area that [...]
Document and adjust data for system disruptions.
July 15 - One of the key tasks of a [...]
Data Analyst – Orlando, FL – Walgreens
Posted On: 07/13/202 Position Title: Data Analyst (Workforce Management) Job [...]
Rotating schedules are another option for centers open 7 days.
July 8 - Last week’s tip suggested trying split days [...]
Try split days off for better scheduling efficiency.
July 1 - Do your agents’ days off have to [...]