WFM is a partner in the customer experience journey.
November 19 - Many of us hear about customer experience [...]
About sitemanager
This author has not yet filled in any details.So far sitemanager has created 741 blog entries.
You’re forecasting, but are you planning for the future?
November 12 - So you’ve figured out forecasting. You have [...]
Understand the generations in your workforce.
November 5 - Different generations come with different traits and [...]
ASPECT Workforce Management Forecasting Specialist – Multiple Locations – Kaiser Permanente
Posted On: 11-02-2018 Position Title: ASPECT Workforce Management Forecasting Specialist [...]
Forecasting/Scheduling Analyst – Remote – Agero
Posted On: 11-02-2018 Position Title: Forecasting/Scheduling Analyst Job Location: Able [...]
Manage your overstaffing just like you would manage your understaffing.
October 29 - The ultimate goal of workforce management is [...]
Call Center Planning/Analysis Mgr.2 – Minneapolis, MN – Wells Fargo
Posted On: 10-26-2018 Position Title: Call Center Planning/Analysis Mgr.2 Job [...]
Analytics Consultant 2 – Minneapolis, MN – Wells Fargo
Posted On: 10-26-2018 Position Title: Analytics Consultant 2 Job Location: [...]
ASPECT Workforce Management Intraday Coordinator – Corona, CA – Kaiser Permanente
Posted On: 10-22-2018 Position Title: ASPECT Workforce Management Intraday Coordinator [...]
Get to know your ACD routing system.
October 22 - It is important as a workforce analyst [...]