Posted On: 9-23-2015
Position Title: Business Operations Analyst I – Workforce Planning/Management
Job Location: Pensacola, FL
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Job Description

Basic Purpose

To optimize the performance of business operations (money, materials, and people) by analyzing current, and predicting future performance.


* Define, analyze and study financial and operational issues and data – Basic/Routine
* Evaluate operational efficiency and effectiveness – Basic/Routine
* Facilitate project implementations and Return on Investment – Participates in
* Implement new/enhanced products, services and operational changes – Participates in
* Interpret results of analysis; present recommendations, alternatives and implications – Minor impact
* Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. – Basic
* Prepare/collaborate on presentations, reports, white papers, etc. – Participates in
* Conduct research and analysis; make recommendations – Basic research/review
* Full life-cycle project management
* Establish and lead project teams
* Develop project plan/scope/schedule/cost/communications
* Procure and/or manage resources/timelines/deadlines/quality
* Risk, Issue and Change management
* Ensure successful project implementation
* Scope of responsibility – Moderate scope
* Identify operational issues and make recommendations – Limited latitude
* Perform other duties as assigned

Qualifications – All required unless otherwise noted

* Experience in solving routine or standard administrative, operational and/or system problems and issues
* Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and
related analytical tools
* Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
* Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical
methods and modeling
* Basic research, analytical, and problem solving skills
* Effective organizational, planning and time management skills
* Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and
* Effective skill interpreting and synthesizing large amounts of information
* Effective verbal and written communication skills
* Effective word processing and spreadsheet software skills
* 3+ years of experience in Workforce Planning – Staff Planning, Workload Forecasting, Workforce Optimization, Real Time/Intraday Management
* Excellent communication skills, both verbal and written
* Advanced Excel skills – required for analysis and reporting
* Experience with data querying
* Strong attention to detail
* Ability to work in a fast-paced, ever changing environment – easily adapt to change, quick to act
* Desired – Bachelor’s Degree in a related field or the equivalent combination of training, education, and experience
* Desired – Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge
* Desired – Familiarity with credit union operations/processes and procedures
* Desired – SQL experience
* Desired – Experience communicating with senior leadership

* Assessment and writing assignment will be required of all candidates selected for an interview and will be administered prior to the interview.

Bank Secrecy

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Hours: Monday – Friday, 8:30AM – 5:00PM CST
Some weekends and holidays

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability