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Speaker: Sheila McGee-Smith

Date/Time: November 14 @ 12pm EST

Overview: Vital to business adaption, survival and success is understanding the social and technological trends that are driving change, and who is leading them. Meet Gen Z, the up-and-coming generation.  Different from their millennial predecessors, Gen Zers are quickly becoming powerful influencers both as consumers and as employees. Join Customer Experience & Contact Center Industry Analyst, Sheila McGee-Smith, as she discusses who exactly Gen Z is and how to delight Gen Z as a customer and prepare for them as an engaged part of your workforce.

Click here to register for this complimentary webinar: http://www2.teleopti.com/webinar-SWPP-Nov-2018