SUNNYVALE, Calif., June 13, 2022 — TrustRadius recognized Playvox with a 2022 Top Rated Award in the Call Center Workforce Optimization and the Workforce Management categories. This is the second consecutive year the company has been named the category leader for Workforce Optimization.
Playvox earned a trScore of 9 out of 10 based on nearly 245 customer reviews. TrustRadius calculates scores based on verified ratings and a weighted average of user reviews.
“Year after year, our customers continue to recognize Playvox’s leadership in the Workforce Management category. This inspires me and the team to better understand our customers, to create innovative solutions and to exceed client expectations,” said Louis Bucciarelli, Playvox chief executive officer. “The digital contact center is a fast-growing segment, and Playvox has quickly established our leadership position for a cloud-native Workforce Engagement Management solution in this market.”
Verified reviewers cited Playvox for helping customers achieve specific returns such as, “Our CSAT improved between 6%-10% across the board since implementing Playvox.” In addition, users credited Playvox with improving employee satisfaction and confidence, which resulted in better team morale, less agent turnover and a better customer experience.
“Playvox won a Top Rated Award in the Workforce Management and the Call Center Workforce Optimization categories. These awards are based entirely on customer feedback,” said Megan Headley, vice president of research at TrustRadius. “Earning ‘Top Rated’ shows Playvox is doing something special for and with its customers. When looking at the reviews, a few themes emerged including Playvox offering superior internal training, along with real-time call center monitoring features.”
Playvox’s Workforce Engagement Management solution has received several industry accolades for categories such as best results, ease of use and most likely for customers to recommend. Since 2016, the TrustRadius Top Rated Awards have been a B2B industry standard. A breakdown of award methodology and scoring may be found here.
Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect, Salesforce, Slack, ServiceNow and Zendesk. Learn more:
- Web: https://www.playvox.com
- Blog: https://blog.playvox.com
- Twitter: @playvoxcx
- LinkedIn: https://www.linkedin.com/company/playvox
- Facebook: https://www.facebook.com/playvox
- Instagram: https://www.instagram.com/playvox.cx
TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
Kate O’Neill Rauber