Events Calendar

Conferences and Meetings

More information available at

Title Date Location
WFO Virtual Conference November 4-14, 2019
SWPP & QATC Regional Meeting November 20, 2019 Courtyard Airport
Orlando, Florida
SWPP & QATC Regional Meeting December 4, 2019 National Debt Relief Call Center,
New York, NY
SWPP & QATC Regional Meeting December 5, 2019 Cox Communications Call Center,
Atlanta, GA
Customer Contact Week January 28-31, 2020 JW Marriott
Nashville, TN
SWPP Annual Conference March 30-April 1, 2020 Omni Hotel
Nashville, TN

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session.  There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time.  For more information or to register, go to

Title Date
Enhancing Customer Experience with Effective IVR Menus November 13, 2019
Fine-Tuning Your Forecasting for Cycles and Patterns December 11, 2019
Save the Date 2020