Events Calendar
Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
| Title | Date | Location |
| WFO Virtual Conference | November 4-14, 2019 | www.ecrmevents.com |
| SWPP & QATC Regional Meeting | November 20, 2019 | Courtyard Airport Orlando, Florida |
| SWPP & QATC Regional Meeting | December 4, 2019 | National Debt Relief Call Center, New York, NY |
| SWPP & QATC Regional Meeting | December 5, 2019 | Cox Communications Call Center, Atlanta, GA |
| Customer Contact Week | January 28-31, 2020 | JW Marriott Nashville, TN |
| SWPP Annual Conference | March 30-April 1, 2020 | Omni Hotel Nashville, TN |
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time. For more information or to register, go to https://swpp.org/swpp-web-seminars/.
| Title | Date |
| Enhancing Customer Experience with Effective IVR Menus | November 13, 2019 |
| Fine-Tuning Your Forecasting for Cycles and Patterns | December 11, 2019 |
