Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
|WFO Virtual Conference||November 4-14, 2019||www.ecrmevents.com|
|SWPP & QATC Regional Meeting||November 20, 2019||Courtyard Airport
|SWPP & QATC Regional Meeting||December 4, 2019||National Debt Relief Call Center,
New York, NY
|SWPP & QATC Regional Meeting||December 5, 2019||Cox Communications Call Center,
|Customer Contact Week||January 28-31, 2020||JW Marriott
|SWPP Annual Conference||March 30-April 1, 2020||Omni Hotel
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time. For more information or to register, go to https://swpp.org/swpp-web-seminars/.
|Enhancing Customer Experience with Effective IVR Menus||November 13, 2019|
|Fine-Tuning Your Forecasting for Cycles and Patterns||December 11, 2019|